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Refund not going through

I initiated a refund to a buyer last Thursday, the 10th. It's now the 15th, it still says the refund has been initiated and that ebay will email me when completed. I've never done a refund before. 

In the mean time the buyer has asked what's up. I don't blame him.

What should I do?

 

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Refund not going through

That was through paypal?  If so, call paypal.

Message 2 of 3
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Refund not going through

It can take 3 to 7 business days for a refund to show up in the buyers account, depends on his bank or credit card company's posting policies.


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Never sell anything on eBay that you can't afford to lose.
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