eBay

19df10 · ‎02-06-2019

I just wanted to share my latest experience on Ebay.

I recently purchased an acoustic guitar for my daughter. $135 plus $80 to ship.

It was a vintage Epiphone with soft shell case.

I met the mail man and woman at the end of my driveway to receive the guitar

myself. When they handed me the box it looked as if the box had been used for batting practice. The mail person told me they scanned it as damaged and said,

"It wasn't packaged very good". I took it in the house and took pictures of the box. I opened the guitar case and found the bridge had lifted from the body. When I took it out of the case I saw that the guitar had been completely smashed beyond use or repair.

I contacted seller and they said it wasn't damaged when it was shipped and to send pictures to show the damage. I sent the pictures. The seller said they would file a claim with USPS. The seller told me if the post office would not accept the claim they would refund my money. The next day the seller emailed me a request for phone number and email for USPS claim. Two days later I received an email from seller offering a partial refund. $135.00 minus the shipping. I did not accept the partial refund. I checked with USPS and a claim was filed.

I'll wait for resolution but in the mean time enjoy the the pictures of not how to package a guitar.this is how it arrived

chinohighcowboys1963 · ‎02-06-2019

Go to the Resolution Center now, and open a case for ITEM NOT AS DESCRIBED. Seller owes you a full refund now. You do not have to wait for the seller's insurance claim to be paid. That is the seller's problem.

If the seller wants you to send back the broken guitar, he/she must pay for the return shipping label.

Nothing tastes as good as being thin feels.

orangehound · ‎02-06-2019

(Resolution Center is an older software interface ... I believe someone, recently, said that some parts of it are no longer working ... not sure).

@19df10

These are the (more modern) steps to take:

Go to My eBay >> Purchase History, and find your item
On the right side of the item's purchase history, select "Return this item".
Under the "Why do you want to return this item?", select "Arrived Damaged"
Add whatever text you want - noting USPS delivery said it was damaged - and attach the photographs

Then follow instructions. You should be fully refunded in a couple of days ... if not, escalate the claim when it allows you. Do not accept a partial refund because the Money Back Guarantee will refund total cost of item plush shipping paid. Also, you may be asked to hold onto the item (rather than shipping back), or turn it over to the USPS for the insurance claim.

19df10 · ‎02-10-2019

So I had Ebay escalate the process and they sent me a return label.

The USPS denied the sellers claim which I suppose is the reason the

seller offered a partial refund. I wasn't able to use the same shipping box

so I fabricated my own and made a splint. The guitar arrived back to the

seller yesterday but I haven't heard from Ebay or the seller yet but it's the

weekend.

Upon further investigation, I am convinced the guitar was separated prior

to shipping. Mainly because after seeing the damage upon arrival and seeing

the separation in person, you can clearly see the separation in the listing photo.

I know this is a hard lesson to learn but if only the guitar had been packaged

worthy of a musical instrument we wouldn't be having this conversation. Also in the sellers defense there is evidence of a bucket that was placed on the guitar during shipping. You can see the pressure ring from the bucket inside the case, but I don't think there was enough cushion to protect it.

More to follow.

the separation is at 4 o'clockpeanuts only on one side of boxring where bucket crushed guitarsplint I made from scraps for caseguitar ready to ship

ja-2149 · ‎02-10-2019

@19df10 wrote:
So I had Ebay escalate the process and they sent me a return label.

The guitar arrived back to the seller yesterday but I haven't heard from Ebay or the seller yet but it's the weekend.

Does your tracking progress Accepted > In Transit > Delivered on your returns page show delivered already?

eBay forces a refund minutes after tracking shows delivered. (Those who don't understand how eBay works are about to respond that the seller has 2 business days to refund.)

19df10 · ‎02-10-2019

Tracking progress shows delivered Feb 9th 2019 at 4:45 pm.

ja-2149 · ‎02-10-2019

@19df10 wrote:
Tracking progress shows delivered Feb 9th 2019 at 4:45 pm.

Does your returns page say Accepted > In Transit > Delivered but the subtitle above says "The item's on its way back" like in the screenshot @19df10?

19df10 · ‎02-10-2019

Delivered-refund given-case closed effective 40 minutes ago.

midwestmarketcollectables · ‎02-10-2019

We have been selling on eBay for going on three years now and the USPS has taken its toll on multiple items (including packages with forklift tracks across them). We ended up refunding these despite it not being our fault and now whenever I higher end item sales ALWAYS use FedEx.