QR code for ground advantage not working

[beyondthetoybox]

This morning I went to the post office with my QR code for Ground Advantage. The worker scanned it but got an error message saying unable to retrieve label. I tried at another post office and got the same result. Has this happened to anyone else? The package would have been a First Class package not parcel select if that matters. Thanks

[pooh333piglet]

Yes. Happening to me also. I called ebay to make sure I got a note my account as defects will happen for my packages. I have a feeling this won't be fixed today. 

[pooh333piglet]

Adding mine was 1st class also now being ground advantage. I actually didn't think this would go smoothly. Cos ya know.... why would it on ebay?!

[eburtonlab]

Possibly related to the new "Ground Advantage" transition:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/QR-shipping-information-not-available-at-...

[pooh333piglet]

Yes, most definitely is. I expected issues. It's ebay after all.

[whimsyonthewinetrail]

noticed the little QR codes aren't printing on the labels when i print them out at home .. but that doesn't seem to be an issue as my package is in the system and on it's way to my buyer

[epidemicfancyfinds]

Happened to me this morning as well with 8 packages. I’m pretty livid but the rep said they will remove late shipping defects later… we shall see. All I know is it’s is confirmed by hundreds of others between Reddit here and a few other sites so rest assured it’s not just us. Hang in there with your head held high; and try to remain calm and diligent.

[ommafund]

Yes, it happened to me this morning too. I went to two different Post Offices. I even cancelled the first label and tried a second QR code. I called CS, I was told there is a “hiccup”. They are working on it. In the meantime, I have notified my customers of the situation. This is aggravating to say the least. 

[elizabeth@ebay · Accepted solution]

Update as of 7/13/23: We recognize that the issue with QR codes may have resulted in delayed shipping. For this reason we eBay will automatically protect your seller performance for these transactions including:

• Your late shipment rate 
• Your valid tracking upload rate 
• “Item not received” cases due to late delivery if you uploaded tracking before the case was opened, and have a physical scan from the carrier 
• We will also remove any associated negative and neutral feedback

If you were unable to void your label and did not use the label, we will be issuing refunds to your account.

Update as of 7/12/23: QR Code functionality for all USPS services has been restored.

Update as of 7/11/23: A resolution is still underway; sellers will need to print their Ground Advantage labels in the interim. We'll update everyone once the issue is resolved.

Edit: QR codes have been disabled for all USPS services while we work to resolve the the issue. In the meantime, please print shipping labels for these services. We apologize for any inconvenience.

Thank you all for reporting this issue. We’ve identified the root cause which is impacting only QR codes for only Ground Advantage labels. The issue will be resolved by end of day today (7/10/23) and any QR codes for Ground Advantage labels will be scannable by USPS tomorrow. We apologize for any inconvenience.

[wastingtime101]

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elizabeth@ebay wrote:

Hello everyone. 

Thank you all for reporting this issue. We’ve identified the root cause which is impacting only QR codes for only Ground Advantage labels. The issue will be resolved by end of day today (7/10/23) and any QR codes for Ground Advantage labels will be scannable by USPS tomorrow. We apologize for any inconvenience.

Devon,

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Can you clarify elizabeth@ebay devon@ebay 

Does "QR codes for Ground Advantage labels will be scannable by USPS tomorrow" mean that QR codes generated today that weren't scannable by post offices can be scanned tomorrow?

Or does it mean those labels have to be voided with new ones generated tomorrow after this is fixed?

If it means labels have to be voided and new ones generated tomorrow, will eBay remove marks for late shipping and tracking uploaded on time?

[elizabeth@ebay]

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@wastingtime101 wrote:

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elizabeth@ebay wrote:

Hello everyone. 

Thank you all for reporting this issue. We’ve identified the root cause which is impacting only QR codes for only Ground Advantage labels. The issue will be resolved by end of day today (7/10/23) and any QR codes for Ground Advantage labels will be scannable by USPS tomorrow. We apologize for any inconvenience.

Devon,

---

Can you clarify elizabeth@ebay devon@ebay 

Does "QR codes for Ground Advantage labels will be scannable by USPS tomorrow" mean that QR codes generated today that weren't scannable by post offices can be scanned tomorrow?

Or does it mean those labels have to be voided with new ones generated tomorrow after this is fixed?

If it means labels have to be voided and new ones generated tomorrow, will eBay remove marks for late shipping and tracking uploaded on time?

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Hi @wastingtime101. The QR codes that were generated today will be scannable tomorrow, so no need to void. 

[mattlipowki8]

I wish I read this before going all the way to the post office 😮‍💨  Thank you for posting the issue though 👍My 1 question is will the QR code  I have work tomorrow or will I have to get an entirely new QR code for shipping this order?

[wastingtime101]

See the post directly above yours @mattlipowki8 - you can use the QR code tomorrow. You will not have to generate a new one.

[pooh333piglet]

Yes, defects will be removed. Will the original label purchased work? Probably but there's not an answer to that yet 100% until ebay fixes the glitch.

[captainsimosreturns]

QR code not working went ahead and canceled the label and printed a paper label, seems like some one would have mentioned this early today to save everyone a lot of grief.