eBay

clubmaker6 · ‎08-03-2021

Has anyone had a problem with the Post Office charging you for extra weight and has anyone had any luck getting a response from the Post Office. In the past 2 weeks I have had 2 packages that weighed less than 2 pounds that the Post Office said weighed 9 and 11 pounds and I was immediately charged the extra postage. I had the receipts from the Post Office that showed the correct weight and submitted a claim to verifypostagehelp.usps.gov and tried to contact them which is impossible. I had this problem earlier in the year and stopped using them and it has started up again. It's impossible to talk to anyone from eBay so I was just wondering if anyone has had any success in dealing with the Post Office.

mkaczorsee · ‎08-03-2021

Had a similar issue twice in last month.

I sell lingerie…rarely does anything weigh over 8 ounces.

Most ships first class but occasionally a buyer chooses priority. If this is the case it is shipped flat rate.

All packages are scanned at po and I get a receipt showing weights.

The 2 packages in question weighed 5.5 ounces and 6.2 ounces. Both were shipped priority flat rate.

I got charged 2 lb rate on one and 5 lb rate on the other.

Submitted receipts but have not received a refund yet.

a_c_green · ‎08-03-2021

@mkaczorsee wrote:
All packages are scanned at po and I get a receipt showing weights.

The 2 packages in question weighed 5.5 ounces and 6.2 ounces. Both were shipped priority flat rate.

I got charged 2 lb rate on one and 5 lb rate on the other.

Submitted receipts but have not received a refund yet.

Weird. In theory, a receipt shouldn't even matter here, since

The PO weighed it themselves, so the recorded weight would be part of their intranet record tracking all details of the package at Acceptance, and
If you're shipping Priority Mail Flat Rate, then by definition the weight shouldn't matter anyway, within specified limits (which is 70 pounds domestic, not a limit you would be worrying about).

There's no possibility that you used a Flat Rate label on a non-Flat-Rate box, or vice versa, right? You'd think they would spot that error at the counter, but not always.