Post Office Scanning Late

[once.now.once.again]

Hello Everyone,

I had 15 sales and took the packages to the post office.  Seven of them weren't scanned until the next day which made them late and took my stats down and now instead of being Top Rated, I'm now Above Standard.  You can't call or even chat with eBay right now and it's going to affect my rating.  Has anyone else had this problem?  I am at my wits end.  It happened again this week, however, it hasn't shown on my stats as of yet, but I'm sure it will.   Carole

[mtgraves7984]

There was an announcement on March 13th about this. You should be okay. Here's an excerpt:

Protecting your seller performance during COVID-19

Ebay realizes that flexibility in business operations is essential right now. We want to reassure you that you will not be penalized for being unable to carry out usual operations. We understand there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So in supporting your needs, your Seller Performance Standards will not be negatively impacted during this period.

Your account will be protected from being downgraded from the upcoming March 20th seller performance standard evaluation until the June 20th evaluation.

For example, if you were a Top Rated Seller on February 20th and your performance over the next evaluation period would have moved you down to Above Standard, you will now automatically retain your Top Rated status. If you were Above Standard on February 20th and your performance over this period would have moved you to Below Standard, you will now automatically remain Above Standard.

[mightymouse]

When the post office scans your item should not affect your stats. That being said if you print your labels on Ebay within your handling time that covers part of it. The post office only would need to scan your item anytime before it gets delivered and show it was delivered, that covers the rest for you. I have had items not get scanned at all but show delivered and not got dinged.

[toysaver]

Lots of the mail is a little late these days but I'm just thankful the PO is still open and able to function.

[bakerstreettrading]

My late shipment was )% for the longest time.  Now it is .10% not thru any thing I have done. I go to the post office everyday, but sometimes just told to leave my packages.  I usually say I will wait, but sometimes the annoyed clerk can not or will not scan.  Not much you can do, but rely on them to do their job.  I am always afraid to complain as future packages might have bigger problems. (trips to who knows where).   Maybe I am the only person that Covid 19 is in the news as I feel ebay has no idea and some customers also complaining about delivery times.  PLEASE OPEN YOUR EYES AND READ A NEWSPAPER.

[johnrj1226]

Your status doe not officially change until the 20th of the month.  In your  situation that will not happen until May unless eBay give you a  bye.

Always a good idea  anytime you go to the PO with packages is  have the desk person scan your packages in  while you wait and get a receipt for each. package  Control your own destiny.

[al_minirides]

I have been noticing that Ebay seller Hub has not been updating the tracking info as quick. I can check tracking on Ebay and it shows "tracking number provided" but when I check the tracking numbers on the carrier's site ,they show received or  in transit.

[qmak6r]

 I have received several emails about late deliveries so I started checking my post offices response time. I am finding most of them are shown as accepted 3 to 7 days after I have mailed them. Ebay needs to address this problem.

[mementomoria]

Every once in awhile I have to go to a different post office where the postal clerk doesn't like his job. Last week I had 15 packages that I wanted scanned into the system. He yelled at me and told me it makes no difference if he scans it or not. So I had to explain to him that I work very hard to be a top rated seller and my performance goes down when postal employees don't do their job. I did most of the work, all you have to do is scan my packages. He scanned them without a smile or a thank you at the end of the interaction.