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Need Help with a Return Case.

Hi, I recently bought a T-mobile phone that costed a lot of money from a “reputable” seller. The listing said Sealed Box, and the description said that the condition was “new”, and it also mention in the listing “contract”. 

 

I bought it, thinking that “contract” meant that it was only available for T-Mobile. Immediately I asked the seller if the phone was indeed financed, he told me yes. I told him what guaranteed did I have that he would pay of the phone and what if they Blacklisted it ? He told me that he’s never had any problems before. 

 

So I asked him to please give me the IMEI number on the box to check myself. He quickly deviated and told me again that he was a reputable seller and that it was a pleasure business. 

 

I got the phone today, exactly 5 days after purchase. I took pictures of everything, from the box condition and the IMEI label on the box. I quickly check the phone IMEI on the T-Mobile Checker... surprise it has an Outstanding Balance ! Which means that any moment i could have a brick on my hands.... 

 

So I say to myself, this could be a mistake, so I carefully opone the package and insert the sim on the phone to check for myself. The phone works, but again it still says OB on the EMEI checker. Which is still a bad IMEI.

 

The problem is what he didn’t mention on his listing, that the phone was not only financed, but had debt on it. This would go against the purpose of owning a phone because it could go bad any minute. 

 

His listing said NO RETURNS...

 

I opened the case immediately on Ebay after the item arrived, in the item not as described section. The fact that he didn’t want to give me the EMEI is a huge red flag, sucks that i had already bought it. The phone could very well be stolen. And now that I think about it, in the photos on the listing he was deliberately hiding the IMEI label on the box. In your guys experience. How strong of a case do I have, and how can I make it stronger.

 

Thanks from this dummy in advance... 

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Need Help with a Return Case.

You're good.

 

For a Not As Described return, the seller will have to provide a pre-paid return shipping label.  You'll have up to 5 days to get it shipped.  Once the tracking number shows delivery, the seller will have to refund voluntarily.  If not, eBay will force it within a few days.

 

You don't have to worry about making your case stronger, but if you feel you must, take a snapshot of the OB information for that IMEI and attach it to the claim.

 

Sellers have very little ground to stand on once a buyer claims Not As Described.  

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