06-29-2023 06:19 AM
In case you didn't see this upcoming policy update
06-29-2023 08:42 AM
@desertmodels_uae wrote:In case you didn't see this upcoming policy update
https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-receiv...
FYI for @desertmodels_uae and others ...
This policy is for global sellers who use export.ebay.com, which is for sellers who sell on eBay.com but are not based in or located in eBay or Canada (and possibly a few other countries).
Most users on these boards are based in the USA or Canada, so this would not apply. These boards are for anyone who sells on eBay.com, so I thought that this would be good to know.
06-30-2023 12:50 AM
Although I can't see where it specifically mentions this revision is limited to those unlucky to be on eBay.com but will accept it.
Questions are as follows:
1. Why eBay would rollout the policy revision for International Sellers and not everyone on the platform?
2. The individual seller will be benchmarked against what they call (Market Average INR%), which market average: average international seller shipped to the specific delivery region or to all sellers (domestic + international)?
3. If they will benchmark against all sellers (domestic and international) , where is the fairness of bundling domestic service with lower delay and tracking problems with international service that involves cross boarder multiple stop points (distribution centers, air-transport, customs/boarder control, different providers....etc)?
4. Why this change when the INR is currently resolved with a refund? Doesn't make any business sense.
5. Are they going to fix their IT long list of issues on the platform as far as buyers to file INR case even before the shipment enter its due ship date or before it reaches it Estimated Delivery time?
6. When they will give the seller the ability to specify in the shipping policy: which provider they are offering (postal, courier), service name, lead time for each service, and what is covered in rate (door to door, post office to post office, clearing service included, clearing service not included, insurance included/not included, what is covered in insurance)?!
7. Since eBay is now payment processing provider between the seller and the buyer, when they will offer seller the ability to build a cash reserve balance in his Payout account from his sales proceeds for covering INR, arrived damaged cases?
I strongly believe they should invest their IT budget in enhancing the contract clarity instead of spending money on developing useless benchmarks for a business they don't manage and trying to heavily regulate it with indicative reports doesn't explain the specific conditions in the specific case they want to get busy regulating at macro level.
06-30-2023 01:47 AM
@desertmodels_uae wrote:Questions are as follows:
1. Why eBay would rollout the policy revision for International Sellers and not everyone on the platform?
I would imagine it would be because they get far more INR complaints about international shipments than domestic ones.
06-30-2023 03:38 AM - edited 06-30-2023 03:38 AM
Two comments (apologize will be long and detailed):
1. INR is largely because the shipping lead times enforced by eBay is based on either:
A) courier providers standards but ignoring the regional variation those providers provide to the public
or
B) based guidelines provided by International Post Corporation (IPC) which is a company formed between 26 member organizations in the Universal Postal Union (the UN body for all postal services in the world) to provide a courier grade service standard especially in the process integration and data exchange/standards. So, if seller is offering postal services from a provider outside the IPC, then great chance won't be meet the IPC standards.
2. Even if INR rate is high, it still the same platform. These variations in policies applicable to members leads to:
A) Provide competitive advantage to one group over another group. One group would be granted the right to offer more shipping choices to buyers than the other group who would be forced to offer the more expensive options: postal services (e.g. EMS) or courier services (which priced to include clearing services that is not needed for most of eBay sales anymore with eBay acting as agent to collect VAT/Custom taxes at the ship to address country)
B) Based on point A above, raise questions if such policy revisions are compliant with US coemption regulations or EU competitions regulations (the communication came from eBay entity in Germany)
eBay is not a traditional eCommerce platform that is serving local consumers market served by traditional retailers. Most of the buyers and sellers are using eBay for garage sales, finding items missing on the primary market, secondary sales channel, and stock flush.
Yes, they introduced the Stores Subscriptions, many years ago, in an attempt to be a primary eCommerce platform for Retailers but the secondary markets are dominating their revenue from all primary sources (i.e. eBay charges).
Hence eBay has a strategy for growing there from secondary sources through partnerships:
1. Payoneer who is a very expensive middleman forced on sellers for no added value.
2. Driving sellers towards the courier providers. They will start with International Sellers, and they will roll out this new policy to cover all other providers.
If they really want to address the INR issue, then they have the following:
1. Make the seller / buyer fully responsible for offering and accepting the term of service.
Or
2. Roll out your shipping program across the globe (and ensure they price it correctly for all what buyers will get, don't charge them for services and fees that they won't get)
I strongly believe that the second is more viable, fair, and reasonable.