cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with USPS Scheduled Package Pickup?

I've been selling on ebay for many years, but only recently started using the USPS free package pickup for my orders. I don't have a large number of packages for pickup (max 5-6 small padded envelopes or boxes) and the total weight is always under 5lb for all packages (almost all pickups are about 1-2 pounds total). I always schedule the day before through the USPS website. After 3 weeks of scheduling pickups for 2-3 days a week, last Friday I was working from home when I heard my carrier walk up my front walkway and say very loudly "This is getting out of hand!" Then when he was scanning the packages on my front porch he yelled angrily "This is b*llsh*t!" It was unnerving to say the least and my neighbors have young children so I called the main USPS customer support number to ask if I had done something wrong. Is there a limit to the packages I can schedule for pickup? Answer: no. Is there a weight limit for packages? Answer: Yes, one package cannot be more than 70 lb. Do the carriers receive a notice that day to alert them they have a scheduled package pickup? Answer: Yes. The customer service rep was very helpful and spent time going over the entire documentation for package pickup and assured me I did nothing wrong. 

 

I live in a development of groups of townhomes and the carrier parks his truck at the end of each group, then delivers mail by walking with a large bag. I do understand that it may be cumbersome to carry additional packages in the regular mailbag, but I do not understand why the carrier couldn't simply pull his truck closer to my townhome when he completes the walking portion of my group of homes (about 12 homes) to pickup the packages.

 

Has anyone else had this issue? If so, how did you resolve it? I am currently in a situation where I cannot get out much during the week but I do have orders to ship. The experience last week was so unnerving I do not want to schedule more package pickups.

 

Thanks for any help!

Message 1 of 6
latest reply
5 REPLIES 5

Re: Issues with USPS Scheduled Package Pickup?

You would need to contact your local Post office and speak with the manager who handles carrier s that deliver mail to your zip code about the carrier. That is unacceptable behavior IMO.  
If you posted the number and weights of all packages then that would tell the mail carrier in advance that they need to go to pick up your packages with their truck.
I had an issue with postal carriers sending me successfully picked up eMails but my packages remain where I left them. I complained to the manager and that stopped happening.

 

Message 2 of 6
latest reply

Re: Issues with USPS Scheduled Package Pickup?

Thank you! I'll contact the local Post Office and ask to speak with the manager. 

Message 3 of 6
latest reply

Re: Issues with USPS Scheduled Package Pickup?

I always left some 'snack' (couple mini candy bars, payday bars, grapes, cookies etc.) as well as a $100 gift card at Xmas. Never had a problem in 15 years and they pick up 3- 10 packages about 4 days a week.

 

2 States, 10 different carriers (with subs, retirements etc.) 

 

Best to just find a way to make them happy vs 'issuing a complaint'. Like complaining to the cook at a restaurant, not always a good idea. 

Message 4 of 6
latest reply

Re: Issues with USPS Scheduled Package Pickup?


@stainlessenginecovers wrote:

I always left some 'snack' (couple mini candy bars, payday bars, grapes, cookies etc.) as well as a $100 gift card at Xmas. Never had a problem in 15 years and they pick up 3- 10 packages about 4 days a week.

 

2 States, 10 different carriers (with subs, retirements etc.) 

 

Best to just find a way to make them happy vs 'issuing a complaint'. Like complaining to the cook at a restaurant, not always a good idea. 


Could not agree more with @stainlessenginecovers 

 

@thinkcollectible 

I would try to get to know your postal courier and ask them how you can help them. Sometimes just speaking/asking them is enough for them to feel appreciated.

 

I always hook my postal couriers up during the holidays. Not for doing their job, but for doing an outstanding job and for appreciating small tokens of appreciation. (gift cards/water/candy)

 

The only time i had any issues with the scheduled pickup was when my normal courier did not work that day.

 

- Roasting id
Message 5 of 6
latest reply

Re: Issues with USPS Scheduled Package Pickup?

I am very friendly with our mailman.

He gets a large bottle of sparkling every Christmas. We leave at our mailbox with a note.

A box of cookies or any type of snacks to our mailman is always offered.

I know the day our mailman is off...Wednesdays.

I know when he goes on vacations...he went to Taiwan last summer and mentioned it was so hot...LOL.

Get the picture?...Our mailman is a part of the family because he comes 5 days a week.

He is the most important person sometimes.

Message 6 of 6
latest reply