I do not understand: International Shipping program vs Business Policies

[kissesforminty]

Had a buyer ask if I shipped to their country. I have been opted in to the EIS thing for a while, so I thought I did sell to their country. Nope. So I realise I could add international shipping on the shipping policy. But I also see a place to exclude locations under EIS... but I can't use it because shipping policies. I can find nothing that explains if this is the same thing or not. I have no interest in shipping international outside of EIS, but if I add international to my shipping policy, am I shipping international on my own?

Do I need to opt out of business policies to be able to do the EIS for real? I have also noticed in the shipping policies, that the countries I exclude may or may not be excluded on the actual listing. I am very aggravated with this entire thing. 

[ebooksdiva]

If you are opted into eBay’s International Shipping program and a buyer in another country can’t purchase an item means the item is restricted from being shipped to that country. There are various categories that are restricted from being shipped using eIS. Toys is one of those categories. Videos maybe restricted as well.
Those categories may also be restricted if you ship internationally on your own. 

[kensgiftshop]

If it's toys and the buyer is from the UK, doesn't matter how you ship, probably wouldn't make it through customs.

[christworks]

You can use business policies and still be enrolled in EIS. You can exclude locations under EIS. Sometimes I have to do that if I am selling things that will get my listings flagged for promoting them in certain countries. 

If your buyer cannot buy, it is because they are restricted by their country, not you. 

[kabilab]

I have sold 4 DVDs through the EIS program. 2 buyers claimed there were missing discs, but e-Bay handled the problems. I can not think of any situation where I would sell directly to any customer in a foreign country.

[doodledog8]

If you ever have ??'s about eis, you can always just call ebay and they'll be happy to walk you thru it.

Over the years whenever I've had an issue, they've been happy to help. By the way, I've shipped all over the world, of course I am no longer able to ship to Russia but hopefully the war will be over before long and we'll be able to again. There are other countries that eBay automatically rejects for us, mostly the Africa continent. But all of the ones that they do allow, I've never had an issue and I do recommend it.

[ebooksdiva]

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@doodledog8 wrote:

If you ever have ??'s about eis, you can always just call ebay and they'll be happy to walk you thru it.

Over the years whenever I've had an issue, they've been happy to help. By the way, I've shipped all over the world, of course I am no longer able to ship to Russia but hopefully the war will be over before long and we'll be able to again. There are other countries that eBay automatically rejects for us, mostly the Africa continent. But all of the ones that they do allow, I've never had an issue and I do recommend it.

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@doodledog8 Why would I have any questions about eIS? I’ve being shipping internationally through eIS for years. I think you have me confused with the OP. 

[kissesforminty]

The UK will keep me from sending over 20 year old toys? 

[kissesforminty]

I don't understand if I am shipping on my own or through EIS if I include international destinations in my shipping policies.

[kissesforminty]

What I am saying is I can't exclude countries through EIS, because I use the business policies. That's what comes up when I go to exclude those locations under Rates & Exclusions. I really don't understand why ebay doesn't explain this.

[ebooksdiva · Accepted solution]

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@kissesforminty wrote:

The UK will keep me from sending over 20 year old toys? 

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Toys generally cannot be shipped to the UK through the eBay International Shipping (eIS) program

due to restrictions that block many items from being sold to the UK via this service. These restrictions are due to UK and EU regulations regarding product safety, such as CE certification, which many toys may not comply with when sold through eIS. You can still ship toys to the UK by using a different, direct shipping method like USPS, but you will lose the seller protections that come with eIS. 
In other words if you want to sell to the buyer in the UK you would need to create a listing as a
“Lot of toys” to exclude it from eIS ( eIS excludes listings with “lot of” in them) create its own shipping policy to ship internationally to your buyer. You will not have any seller protection for that sale should something go wrong. 

My advice it’s best to tell your buyer “ you’re sorry but shipping those items cannot be done through eIS” and avoid the hassle. 

[kissesforminty]

Ok. This makes sense. However, the toy in question was produced in 2004 and has a CE logo on it. I can't find a way to include that info on the listing. 

Thank you for your time answering my questions.