Help - I need to contact Customer Service Website is Circles

[sailinghedgehog]

Ugh! I am ready to scream already! I opened a case for a refund from Seller for selling me a defective, non-working product.  We communicated.  We agreed that I would send it back.  I did.  I even took a photo of the receipt and documented it through the Ebay message system.  When I didn't hear back in a long while, I tried to message the seller again.  And they were no longer in the system!  So I opened a case.  Ebay told me to return it.  I guess Ebay wasn't listening.  I HAD ALREADY RETURNED THE ITEM!.  Then they asked for proof.  And here is the ringer.  How the hell can I do that if there is no email or reply button on their messages!  And why can't they just look at my message history to see the documented correspondence? I am so frustrated.  Can anyone tell me how to contact Customer Service and not go through the merry-go-round of their "Customer Service" pages.  There is not even a phone # to call !

[*help_no_brakes*]

"I opened a case for a refund from Seller for selling me a defective, non-working product."

Why did you not use the case as it was designed to be used & have the seller or eBay send you a return label?

Why do people make a simple process so difficult for themselves?

" When I didn't hear back in a long while"

How long is a "long while"?

If you don't wan't to "go through the merry-go-round of their "Customer Service" pages" then I suggest you close any case you have open & open a case with PayPal...providing you have travking that confirms the item was deliverd to the seller & are prepared to use the buyer protection they provide in the correct manner.