03-01-2019 05:32 AM
If I offer one day handling time and someone buys an item on Monday, do I have to ship on Tuesday or do I have until Wednesday. I mainly have this question about items that sell at 11 PM on Monday...do I have until Wednesday to ship or do I have to ship Tuesday?
I have seen threads here where this question is addressed about weekend sales, but not when sale is on a business day and next day is a business day.
Thanks in advance.
Solved! Go to Best Answer
03-01-2019 07:39 AM
@nobody*s_perfect wrote:eBay doesn't need to respond. This information is already spelled out clearly in their basic Help pages.
Handling time is measured in business days—weekends and holidays don't count.
The handling-time clock begins when you receive payment from your buyer and ends when your carrier scans the package.
Each day ends at 11:59:59pm. In the case of 1-day handling, if an item is purchased on Friday, Saturday, or Sunday Pacific Time, it needs to have an acceptance scan by Monday at 11:59:59pm PT.
Thank you was looking for that everywhere
03-01-2019 08:01 AM
Thank you. Bizarre (or maybe not) that two different CSRs gave the same incorrect answers, even diving into details that are apparently incorrect.
I also searched repeatedly for this and could never find it...
03-01-2019 12:22 PM
@tide_redux wrote:Thank you. Bizarre (or maybe not) that two different CSRs gave the same incorrect answers, even diving into details that are apparently incorrect.
I also searched repeatedly for this and could never find it...
It isn't difficult to get two different CSRs that don't know how things actually work. The difficult thing is to find one that does.
I also find the new help pages verrrry difficult to use or to find anything.