I saved a screenshot after placing my order to buy it now. The item was guaranteed to be delivered by May 26, 2020. Now, the guarantee is gone and is changed to an estimated delivery date of May 28, 2020. A guarantee is a binding agreement. The changing of the guarantee after the order creates a case of estoppel where based on the reliance of the eBay guarantee, I then place an order which I otherwise would not have. Also by changing the terms and removing the guarantee after the order, eBay has shown bad faith in an attempt to avoid paying damages in the amount of $5 should the delivery be late.
To add insult to injury, after reading the thread titled "Guaranteed Delivery date gets changed ???" I did as instructed and contacted eBay support. The transcript is attached below as a reference.
Thank you for contacting eBay my name is Mishael.
May i have your first and last name for verification purposes
Hi Mishael, my name is John
I'm good thank you for asking.
How may i help you today?
the item was listed as "Fast 'N Free" guaranteed May 26.now it doesn't show any of that, just estimated delivery. I saved the screenshot of my order page showing it was guaranteed.I ordered the item 4 days ago from a seller only a couple hundred miles awa
why did the guaranteed "fast 'n free" shipping change after i placed my order ?
it should not be changed, once you placed your order your seller cannot make any changes on any details that she/he provide on the lsiting
i have a screenshot showing my order as fast n' free guaranteed
did you ask your seller regarding this?
now on my summary page it shows it as estimated delivery
no, he is not supposed to be able to changes
on the guaranteed what is the date?
i can send you the screenshot of the original order that shows the terms i agreed to of "fast 'n free guaranteed
so its the same, alright John once haven't received this on 26th we can file immediately a claim for non receipt.
it was guaranteed when i ordered
now it no longer shows as guaranteed
Lets see if your order will arrive on 26th if not inform us immediately
why was it changed from guaranteed to estimated ?
i dont like when a company changes the terms of an agreement after the order is placed. can you explain this ?
soryy but i have no idea, i shouldn't be changed.Your seller can answer that
the seller is not supposed to be able to change anything after the order is placed
you said it yourself earlier
it seems ebay has changed it
that's correct as well as ebay because we are just a platform
We are no access on changing it, its beyond our scope
then may i speak to someone that can explain why it has changed ?
i saved the screenshot from when i placed my order showing it was fast 'n free guaranteed
its better to ask your seller regarding this,
that guarantee is a binding agreement between me and ebay.
may i speak to the supervisor
we have no available supervisor right now.
can you provide me with the contact number for ebay corporate and ebay legal department
You can file a claim once you did not received your order on May 26,2020
yes but the guarantee does not show on my summary, it only shows estimated date
so if it is late i will not be able to be compensated for the late shippment
you have the right to decline or return the item if it is late
i agreed to shipping with a guaranteed date. if it is late i am to receive a $5 credit
you can negotiate that on your seller
so by removing the guarantee from my summary i will not be able to request the $5 if it is late
no, that is an agreement between me and ebay
like i said you ask your seller regarding the $5.
may i speak to a supervisor
No available supervisor right now
can you provide me with the contact number for ebay corporate and ebay legal department
We can provide that once you have not received your order on 26th, am i clear?
this is very poor customer service. first you state that no one should be able to change the terms of the guarantee after the order is placed. you can not provide an explaination why ebay changed the terms anyway, then you tell me there is no supervisor,
then you cant provide corporate or legal department contact information
We are within the period of your delivery date, file your complain once you have not received youe order on your expected delivery date
yes, but i am complaining now because ebay changed my guarantee after the order was placed
and you wont provide me with an answer, or provide contact information to someone that can
ask your seller regarding the changes
the seller is unable to make a change after the order is placed
the only entity capable of changing it is ebay
ok, i will continue to look into this issue with other ebay support providers
Thank you for partnering with eBay. ,Have a great day and Stay safe!
