Get Return Shipping Reimbursed?

[valcakey]

Hello! I'm currently in a return war with a buyer of mine. She messaged me many times before accepting my offer of returning the camcorder for a refund asking if I new any fixes for "issues" she was having with the camcorder she had purchased from me. Even though the return time frame that I had set ended, she started a defective item return claim and I stupidly accepted it (not knowing I was allowed to deny her). However, I am about 85% certain that I will get back an item that works perfectly fine and my buyer just didn't bother to read the 3 manuals I sent along or search the internet for help. IF that is in fact the case, can I be reimbursed for the $10 I now have to pay to send her a return label because she filed a defective claim?

[missjen831]

No You won’t be reimbursed. And the buyer has 30 days from the date of delivery to file a request regardless of your policies. If the buyer uses the label you will be charged for it. And if the MBG had expired and you chose to accept a return anyway eBay definitely won’t reimburse the return shipping cost.

[valcakey]

My case aside, does that mean that any buyer could buy an item, use it for what they need, claim it defective, and return it at no cost to them?

[mg152]

3 manuals to operate a camcorder? I bought a Sony handycam about 6 yrs ago, I never figured out how to use it so it sits in the nice camera bag I bought along with the sd cards & little dvds (the small ones). I read the 1 manual & searched online but I could never record more than 30 secs at one time. 3 manuals is too much.

[mg152]

Yes!

[valcakey]

Lol I agree. It was an outdated JVC and I wanted to include everything that originally came with it. The three of them seperately were so small that they probably added up to the size of a standard manual these days.

[orangehound]

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@valcakey wrote:

My case aside, does that mean that any buyer could buy an item, use it for what they need, claim it defective, and return it at no cost to them?

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@valcakey

Yes they can ... they can also return something completely different ... and if you formally object to eBay, then eBay's response the vast majority of the time will be to punish you with a defect (black mark on your account, loss of money, loss of the item, loss of eBay returning fees, etc).  Indeed, eBay handles all returns for us ... the customer service and return policies of eBay have created a playground for fraud, dishonesty, and thieves.  Sadly, we are powerless and have no advocate.

[valcakey]

That really in incredibly unfortunate, especially having to rely only on people's morals, which seem to be diminishing these days 😞 It's also not like any of us have the money to hire good enough attorneys to combat eBay's verdict if it is wildly unfair.

[kensgiftshop]

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@valcakey wrote:

My case aside, does that mean that any buyer could buy an item, use it for what they need, claim it defective, and return it at no cost to them?

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Sad but true.

All they have to do is claim it doesn't work and you have to pay to have it shipped back and refund them.

[valcakey]

I'm sure plenty of sellers have complained about this. I really wonder why eBay isn't responding by putting more seller protection in place. 

[tina06457]

Stop fighting with your buyer. You will not win. You accepted the return so send the label. If ebay steps in you may lose your money AND your item . You will also get a defect on your account. Know this also, upset buyers may send your item back in pieces or send you a rock. Ebay will still side with the buyer 99% of the time. 

[valcakey]

Alright, you got real aggressive for no reason so let me lend you some pertinent information about the case.

1.) We're not fighting at all and neither one of us have even exchanged passive aggressive messages. I'm being professional and she actually seems quite nice. I used the term "war" as a metaphor. 

2.) I'm also in a situation where she sent me 3 individual messages saying that she was at FedEx to send the package and that signature would be required, but when I asked for the tracking number, she didn't respond until 3 days later (yesterday) saying that she could give me the tracking number once she received the label?? So is the package already sent? Does she still have it? I DON'T KNOW.

3.) I'm not stupid enough to let eBay step in now that I have the community's knowledge.

4.) She's not upset in the slightest. She actually asked me if I had any other cameras up in my listings, which indicates that she liked me enough to buy from me again, unless she's a scam artist and trying to play a role.

Do not roll on up with that 'tude and nothing but assumptions.

[*eponymous*]

Do not roll on up with that 'tude and nothing but assumptions.

@valcakey  Your original post says there are many issues, and you used the word "war".

I'm not that poster, but I will say that fairly often an original poster won't like the answers they get.  The other poster told you the truth, the whole truth, and nuttin' but the truth...and no "' 'tude "

[robot-hands]

You should be given the option of what to refund now. 

The buyer can appeal it though. Have your documentation ready.

[tina06457]

Per your original post "you are having a return war" with your buyer. War usually means fighting. I never said you were stupid. I was just trying to help you by pointing out some facts about ebay. Your first post also did not include all the info of your other post. Bottom line is this, buyer returns will always cost sellers some money because this is ebay.