eBay

tuckforever · ‎12-03-2017

Hi,

A foregin bidder bid on an item that was not intended to be bid on by someone outside the US. I figured since I've not had a problem in the past with overseas shipments, I would just send it.

I got an email from the Italian postal service that I couldn't read because it was in Italian, so I just ignored it. Three weeks latter the guy says he never got his package, opened a case against me and now my funds are on hold.

I don't think USPS offers insurance for overseas shipments.

My questions is: am I responsible for refunding him without even getting the item returned first?

Thanks,

Chris

phcd1 · ‎12-03-2017

YES!

Ever hear of Google translate?

BTW, How can he return it if he never got it?

Google is your friend:

https://www.usps.com/international/insurance-extra-services.htm

green-night · ‎12-03-2017

I don't think USPS offers insurance for overseas shipments.

For certain services they absolutely do. They don't for first class shipments but those can be insured through a 3rd party.

What was the item and the declared value?

missjen831 · ‎12-03-2017

You are required to issue a refund if you don't have proof of delivery unless you've got proof that the buyer refused the package. Google translate will help you translate the letter you received.

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green-night · ‎12-03-2017

BTW, How can he return it if he never got it?

I think what the OP meant was if they needed to refund before the package was returned to them through post.

duchess-at-speakeasy · ‎12-03-2017

Italy has a long list of prohibited items. Chances are the e-mail was to advise you that the package has been confiscated. Best find a translator!

~~C~~

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daveroo · ‎12-04-2017

A foregin bidder bid on an item that was not intended to be bid on by someone outside the US.

And it looks like you don't have you blocked country list set up.

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Take pictures as if there is no description.

chrysylys · ‎12-04-2017

@duchess-at-speakeasy wrote:
Italy has a long list of prohibited items. Chances are the e-mail was to advise you that the package has been confiscated. Best find a translator!

~~C~~

Yup. I'm thinking that was an official notification of a prohibited item that was advising it was confiscated or destroyed, or hopefully is being returned to the seller.

OP, what was the item?

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