FedEx Delayed Package Refund Request

[castle-black]

I have a package that was mysteriously held up in the FedEx system for 10+ days before it started showing up in tracking again and eventually delivered. FedEx has a delivery guarantee / refund request process, but it requires you to know the invoice number. Since I created this label with eBay, I do not have the invoice  number and I am not even sure how eBay would handle the refund if they are the ones to receive it!

Any prior experience with the same situation? 

[stuff4divas]

eBay has order numbers and item numbers on all sales, so you can use either or both, but it is the tracking number that is the pertinent info for a FedEx claim thru their website.

if the package was delivered, then why do you want a refund?

did the buyer open a refund request b4 it was delivered and then receive that refund?

[cekentinc]

I still have this question to-date. I purchased my FedEx Home Delivery label through eBay’s label/shipping services upon order fulfillment—instead of paying directly through my company FedEx account at FedEx.com. Therefore, it doesn’t appear in the shipment history on my FedEx account. And as a result of that, it’s not possible to file a DISPUTE to request a refund of shipping/ancillary fees.

That’s because to request a refund, you must first select the FedEx invoice number (as appears in the FedEx Ship Manager [business portal, not Delivery Manager])  to expand all shipments (by label number) on that invoice. Then, you drill down and click the tracking number in question. Finally, the seller (only if purchased on his/her own account) can dispute the amount charged for that invoice for late delivery.

Except for Ground Economy, ALL FX services are date-definite and guaranteed.

Has anybody found a way to do this? I called eBay this morning since my package is now 2 days beyond its scheduled delivery commitment, and that rep was uncertain.  He took my info and made a general refund request of eBay fees (instead of just the shipment fee), but he strongly referred me to FedEx directly for the refund of the label fee.

Big headache. Usually, I just print my labels from FedEx.com directly, and I’ll go back to doing that because of this kind of problem.