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Error Message When Attempting to Issue Refund via Managed Payments

I am trying to issue a full refund on an item purchased.     I am getting an error message for the last 2 days.    Says to try again later or "contact us".     I have called twice and neither person could tell me what to do, except to say something I didn't understand as there English was not very understandable.    I did catch the word Paypal.      I am running out of time to do something, I don't want the item back.     I have plenty in my account for available funds, so that shouldn't be a problem.    Any advice?

The Hurrier I Go, The Behinder I Get!
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Re: Error Message When Attempting to Issue Refund via Managed Payments

did you post on the 'Managed Payments' board?

Message 2 of 3
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Re: Error Message When Attempting to Issue Refund via Managed Payments

If you're in MP, there's no need for eBay C/S to mention PayPal. Are you beginning from the drop-down menu next to the Order, and selecting 'Send refund'? Does the error occur when you submit it?

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