I am a new seller and I shipped an expensive bowl to a customer . the customer said they received the box but it was empty
I had taken photos of me packing the item and it weighed 5 pounds I myself took it to the post office
it arrived on 3/10 then 5 days later the buyer put in the complaint plus I didn’t realize at the time that it was a 3 rd party address
the buyer is asking for their money back I did start a dispute with eBay
as a seller what recourse do we have because anyone can say I got an empty box
