Ebay's Calculated Shipping Inflated - Any One Else Experiencing This?

[fast2send]

Is anyone else experiencing an issue with Ebay's calculated shipping?  A potential customer contacted me to question the calculated amount - it was double what it should have been.  I confirmed that everything in the listing was correct and independently confirmed that she was right.  Thinking it was a fluke, I contacted customer service and the rep could not explain why it was happening (but agreed that it was) and has escalated it to another department.  I just realized that on a current sale today the sale thing happened (almost double the rate).  I am waiting for Ebay to look into the first issue but fear that some of the sales drops lately  may be because of a systemic problem with Ebay's calculated shipping - it may be scaring away potential customers.  Any one else seeing this?

[pikabo-icu]

@fast2send 

Can you provide the number to one of the listings where this is happening? 

That way one of the shipping gurus here (of which I am not lol) can have a look. 

Thanks

[fast2send]

The first listing number is:  356830182395

Ironically, I just had ANOTHER person contact me about the same listing saying that she wants to purchase the item but my shipping is way too high! 

[pikabo-icu]

@fast2send   Ok Thank you for that.. 

I'm not the best at diagnosing shipping issues but there are some members that are great at it.. 

I'll see if @wastingtime101  is available.. One of the BEST at these things..  

ETA: That item is showing US $17.65 USPS Ground Advantage for me in WA State.. 

[fast2send]

Thanks pikabo-icu - that is probably a correct price.  The 2 other potential customers where is TX.  Maybe this is a locale specific issue?

[pikabo-icu]

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@fast2send wrote:

Thanks pikabo-icu - that is probably a correct price.  The 2 other potential customers where is TX.  Maybe this is a locale specific issue?

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It's possible.. It will change based on locations as I'm sure you are aware being as experienced as you are.

I suppose it could be your buyers just don't realize how much shipping has gone up?

I haven't seen any widespread complaints about this from others..

@fast2send  Try signing out & attempting to purchase your item as a guest from TX and see what it says for shipping. 

GEEZE WastingTime, If  I pinged you for numpty buyers, my apologies.. 

[fast2send]

No, it's clearly a calculation issue as I went to the UPS site and calculated it directly when she notified me.  She was seeing $76 sh costs on EBay (she sent me a screen shot)  and when I went to UPS's site directly (box is 16x16x16 so I eliminated USPS), using the same weight, dimensions and specific zip codes, it calculates at about $35.

[pikabo-icu]

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@fast2send wrote:

No, it's clearly a calculation issue as I went to the UPS site and calculated it directly when she notified me.  She was seeing $76 sh costs on EBay (she sent me a screen shot)  and when I went to UPS's site directly (box is 16x16x16 so I eliminated USPS), using the same weight, dimensions and specific zip codes, it calculates at about $35.

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@fast2send   HOLY MOLY!!!   Ok wait for WastingTime.. It may be a few but they will weigh in.. 

[wastingtime101]

Need the following - if already provided, please re-post anyway so it's all in a consolidated list. Makes it easier for me to help you when I don't have to dig for pieces of info. 🙂

Item number: 

Weight: 

Dimensions: 

Carrier: 

Service: 

If known, ship from and ship to zip or at least ship from zip and ship to city/state - as much as you know: 

Exact rate being shown that you believe is inflated: 

[pikabo-icu]

@fast2send   

I just wanted to ping you to make sure you can find your way back to supply the info above. 

[fast2send]

Item Number: 356830182395
Wt: 4 lbs
Size: 16” x 16” x 16”
Carrier: UPS
Service: Ground

Shipping from  02920 to  78213  (Cranston, RI to San Antonio, TX)

Thank you for your help.

[wastingtime101]

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@fast2send wrote:

Item Number: 356830182395
Wt: 4 lbs
Size: 16” x 16” x 16”
Carrier: UPS
Service: Ground

Shipping from  02920 to  78213  (Cranston, RI to San Antonio, TX)

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OK, to start there is something wrong with your listing set up and your package size is very large, over 2 cu ft so that's going to vastly inflate the cost.

Wait - that particular listing is for a 4" figure? Why 16x16x16 dimensions? Are you sure that's the right listing number @fast2send ? https://www.ebay.com/itm/356830182395

I'll proceed as if it's the correct listing number, but I don't think it is.

02920 to 78213 is a USPS zone 7 shipment.

16x16x16 / 166 = 25 lb dimensional weight which is higher than 4 lb, plus the package is subject to an $18 surcharge with USPS for exceeding 2 cu ft in volume.

If your listing had dimensions 16x16x16 I would see a Ground Adv cost of either $90.20 (Ground Adv retail) or $76.63 (Ground Adv discounted online), depending on your account level shipping preferences.

For the same package i should be seeing for UPS Ground either $71.51 (retail) or $35.92 (online discount), depending on your account level shipping preferences.

Instead, to the zip code mentioned, I am seeing:

USPS Ground Adv $15.40

UPS Ground $23.01

Right now you are greatly undercharging your buyer if your package is truly 16x16x16 - dimensions need to be updated on your listing so you don't undercharge the buyer. But like I said, I don't think you gave me the right listing number.

[wastingtime101]

Is this perhaps the correct item? 356830174581

That item is only 7.5" x 10" x 8" before packing, but I'm seeing the inflated shipping costs. Why do you need such a huge box for an item that size? Surely you can fit it in a smaller box and stay under a cubic foot.

[kensgiftshop]

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@fast2send wrote:

Thanks pikabo-icu - that is probably a correct price.  The 2 other potential customers where is TX.  Maybe this is a locale specific issue?

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It's showing $14.20 here in Oklahoma.

[kensgiftshop]

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@wastingtime101 wrote:

Is this perhaps the correct item? 356830174581

That item is only 7.5" x 10" x 8" before packing, but I'm seeing the inflated shipping costs. Why do you need such a huge box for an item that size? Surely you can fit it in a smaller box and stay under a cubic foot.

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That one is showing $69.43 by UPS here in Oklahoma.