mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@kris10desi123 wrote:Well the intent of my post was to say that with free returns I would have the option to give partial refund on a damaged item. The item they sent back to me in this case would be eligible for up to 50% partial
Yes of course. This is a very good benefit of offering free returns and it does give some sellers the ability to recover some of their money on buyers that are trying to misuse the return process.
@craigscountry wrote:I sell to help money for cancer meds but I'm here because I wonder how a buyer buys something, says oops I have buyer's remorse. So lost the money and paid twice for shipping. Ebay's seller protection isnt worth **bleep**. I also bught a tablet that t also bought WITH Square Trade protection and the seller, ebay ad ST won't fix it. So I'm on both ends, cheated on tablet and ebay returns because she decided she just doesn't want it. How can you when nobody backs you? Buyers don't realize what all you do to prepare for shipping. Buyer's remorse is a an idiot reason for return.
First and foremost I hope you win your battle with Cancer. I've walked in your shoes and it is a very hard road. We are just recovering financially from my bout.
You have a No Return policy. So if your buyers file a Buyers Remorse claim, you can deny the claim and not take the return or be forced to refund. But if your buyers file a SNAD whether with an accurate reason or not, as you know you do have to either accept the return and refund or just refund the buyer.
As for your tablet. You should have just filed a SNAD in Ebay if it was within the 30 day return period instead of trying to work out something to get it fixed. Or if it was after that and you paid with PP, file a claim in PP for the issues you are having with the equipment. You may have options you haven't considered.
@cyahd wrote:Then why does eBay lie to the seller on purpose. It’s says in the eBay guidelines that you have a choice to hit the deny button on the buyer return page but yet there is no deny button. Also why does eBay have a appeal section when there is actually no appeal for a seller that is getting ripped off. eBay is just a well oiled machine at making money from sellers with no real protection for the seller. They should be held accountable for letting people get ripped off .
When you have a No Return Policy, the ONLY type of return request you can deny is if it was a properly filed Buyer's Remorse request. All sellers on Ebay, no matter the type of return policy they state has to accept a SNAD request for return. You can refund without taking the actual return or you can accept the return and issue the refund when you get the item back.
Ebay hasn't lied about this. It is in the policies.
@cyahd wrote:Then why does eBay lie to the seller on purpose. It’s says in the eBay guidelines that you have a choice to hit the deny button on the buyer return page but yet there is no deny button. Also why does eBay have a appeal section when there is actually no appeal for a seller that is getting ripped off. eBay is just a well oiled machine at making money from sellers with no real protection for the seller. They should be held accountable for letting people get ripped off .
There is no where in any policy on Ebay that it says you can deny a SNAD.
