I've been getting conflicting answers from eBay support, so figured I'd post here.
All my listings include free shipping, and on all those listings my one and only shipping option is USPS First Class mail. These are small items, weighing just a few ounces, and easily within the size and weight requirements for First Class.
Up until about a week ago, when I went to ship an item it would always default to the "Buyer Selected" shipping method - and, since I only offer the one option, this was always First Class mail.
Starting about a week ago every item is now defaulting to Priority Mail. The option to ship First Class is still there, and even still says "Buyer Selected", but for some reason what use to be the default is now an extra click. As many of you are aware, when you're shipping MANY items on a daily basis, extra clicks and incorrect defaults are a recipe for mistakes.
A couple of eBay representatives either didn't know what I was talking about, or just seemed to think this was a setting that I needed to change - though when pressed for which setting they couldn't say. One rep, more concerningly, said this was working "as designed" and said (emphasis mine):
"...since the new update, this has been changed. This page is now working as designed, it automatically shows the very first shipping service on the list because there's a possibility that both of you and the buyer agreed to use another shipping service, let us say, faster ones like priority, and this decision or changes happened after the buyer paid. Another reason is, in the event that you set up first class package on the listing and for example you missed to set the correct measurements on it, which is not eligible for the first class package measurements as well. On the other hand though, we did make sure that we did not remove the logo "Buyer Selected" on a specific shipping service that both of you and the buyer agreed so that you are still aware that we do know what have you being agreed into."
This seems believable (given eBay history of disregarding the seller's experience). If true it appears that there is nothing I can do. I'm just puzzled that the reps have been inconsistent with me, and that I see no reference to this on these forums.
Is anyone else seeing this?
