DHL Global Forwarding tracking not updating order

[northerncontrolswarehouse]

Had a customer use DHL Global Forwarding and the tracking number is not updating the order, just stuck at "shipped" status.  I selected DHL Active Tracing (Freight) as the option when I entered the tracking#.  Also tried a couple other DHL options with no luck.  Does anyone know if ANY of the DHL options work for a global forwarding tracking#?  

[ebooksdiva]

Nevermind…comment deleted.  

[marnotom!]

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@ebooksdiva wrote:

If you don’t receive the item one day past the estimated date of delivery you can open an item not received case. 

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From what the OP is posting, I think they're the seller, not the buyer, @ebooksdiva.

@northerncontrolswarehouse, I suspect that scan events for freight shipments are far and few between.  Maybe check the tracking on a third party site (I like Parcelsapp) to see if there are scan events that haven't been transmitted properly.

[northerncontrolswarehouse]

We're the seller.  It's tracking just fine on the DHL site and there's been multiple scan events.  No results on Parcelsapp though which is interesting.

[marnotom!]

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@northerncontrolswarehouse wrote:

We're the seller.  It's tracking just fine on the DHL site and there's been multiple scan events.  No results on Parcelsapp though which is interesting.

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I'm not sure what your question is, then.