Can't refund
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07-06-2018 09:18 PM
I got a return from buyer today and went to refund only to get an error message "
There was a problem sending your refund to the buyer.
To try again or to see what’s wrong,go to PayPal."
I called ebay and they advised me that the supposed issue will be solved within 2 hours. Well, it's now been 6 hours. When I look up this transaction in paypal it is showing something really weird:
July 6th Payment from Buyer Name 33.34
July 6th Temparary Hold -33.34
July 6th Payment from Buyer Name 33.34
July 6th Temparary Hold -33.34
July 6th Payment from Buyer Name 33.34
July 6th Temparary Hold -33.34
July 6th Payment from Buyer Name 33.34
July 6th Temparary Hold -33.34
etc, etc, over two dozen times like this.
Calling paypal, spent an hold and gave up. Anyone is experiencing anything similar? My buyer is not a happy camper already and I am seriously tisking a negative feedback here by not refunding immediately. I did send her a message about it.
Also, in Paypal there is no option to send a refund.
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Re: Can't refund
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07-08-2018 05:39 PM
Did your buyer filed a claim with PayPal since they are holding the payment? Is there anything showing in the resolution area in your PP account?
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