Appealling eBay decision as buyer

[skillygilly14]

Afternoon. I've been trying to do as the ebay Rep told me just now on Live chat but don't see how. I'm on a never ending loop like a reload of same page even though it reads, "If you want to appeal eBays decision," then there's the highlighted link, leading back to the same page. I've already taken the Reps advice on reporting seller for post something misleading that I purchased, and got partially refunded on a $60+ purchase after agreeing to a partial payment, (I thought that meant he was giving me back half and keeping half for the purchase since he sold me a 1 TB hard drive as a 2 TB hard drive, so I was good with that) turns out I have to return the item and lose $30. No way. I want to appeal it on the grounds I didn't know what it meant. I won't be touching the partial payment, he hasn't answered not one of my 5 messages. It's not right, not fair. He'll probably repost item and do the same to another buyer and wind up making hundreds from his scam. Can I get some help as to how I can directly appeal the decision? When I try it reads case closed in my favor. I can't reopen it?

[orangehound]

You are not very clear to me ... but I'll try.

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@skillygilly14 wrote:

and got partially refunded on a $60+ purchase after agreeing to a partial payment

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So, you received $30?  It is in your account?  You possess it?

 Can I get some help as to how I can directly appeal the decision? When I try it reads case closed in my favor. I can't reopen it?

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What do you want to appeal?  The return was closed because you didn't ship back the item, but you have $30 ... that is, I believe you have the drive PLUS a refund of $30.  There's nothing more that you need to do.

(I'll admit I'm confused).

[bonjourami]

Im confused..a partial refund means the buyer keeps the item. No seller would give you a refund of any kind first,then expect  you to return the item.If the case is closed, you cant reopen it.Where are you seeing you have to return the item?

[bebe-1153]

You are done with eBay. If you win an appeal, eBay pays, and your seller gets away.

If you still have the free eBay return label (it doesn't expire) then open a return (SNAD) dispute at PayPal paypal.com/disputes and immediately escalate it to a claim.

Then when you're asked to return the item, use the return label, and you'll get the full refund when the item is delivered back. If you don't have the return label, then pay for a label with tracking yourself at paypal.com/shipnow; it'll likely cost way less than $30.

[skillygilly14]

Decision was just made earlier today. There was a link for me to print shipping label to return Hard Drive back to seller. Yes I got partially refunded but I'm suppose to mail it back and lose $30. I want to appeal eBays decision and have seller refund me full purchase of almost $70, then I'll print label and send back the item. How can I appeal if I've already have?

[skillygilly14]

So because eBay decided in my favor and got me a partial refund they won't let me appeal that decision? I want a full refund. I didn't know the Paypal process. But I'll give that a try.

[kensgiftshop]

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@skillygilly14 wrote:

When I try it reads case closed in my favor. I can't reopen it?

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You don't have to return the item.

Once you accepted the partial refund and was paid, the case was closed.

If the seller wants the item back, they can pay you the rest and send you a prepaid shipping label.

[orangehound]

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@skillygilly14 wrote:

Decision was just made earlier today. There was a link for me to print shipping label to return Hard Drive back to seller. Yes I got partially refunded but I'm suppose to mail it back and lose $30. I want to appeal eBays decision and have seller refund me full purchase of almost $70, then I'll print label and send back the item. How can I appeal if I've already have?

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Your writing continues to confuse me.

I'm going to focus on the sentence highlighted in red.  Why do you think you will lose $30 if you fail to return the item?  That makes absolutely no sense, and I've never heard of eBay doing that.  I think you are misunderstanding what eBay is telling you ... what is the exact language that you received from eBay?

[bonjourami]

Me too...something is screwy..maybe the seller sent the label before he decided to partially refund him? doesnt make sense..

[myangelandmyprincess]

I'm guessing the seller offered the partial refund you accepted and now the case is closed. And now the seller is asking you to send it back?  You do not have to send it back if that's what happened. The seller would the the one who misunderstood what offering a partial refund meant 

[mtgraves7984]

Easy. Keep the seller's $30 refund AND  the 1TB Hard drive that the seller sent you.

[ed8108]

The way I read this is that the seller sent you a prepaid return label for your use to return the item & receive a full refund of your original payment.

The seller also offered you the alternative of a $30 refund, if you wished  to keep the item that you were sent.

You then agreed to accept the $30 partial refund.

The case closed because you & the seller arrived at a fair settlement of the matter.