08-23-2021 07:55 PM
Totally my fault but I accidentally shipped out the wrong size. Wasn't aware about mistake made untill after the buyer pointed it out (shipped size M instead of S).
So I apologized (indeed) and asked if they would want to file a NSAD. And no response from the buyer. Instead they bought another item.
I haven't had such a size overlook before and frankly not sure how to proceed...
Any thoughts?
Thank you.
08-23-2021 08:03 PM - edited 08-23-2021 08:04 PM
Send out the correct size, you pay for (expedited) shipping. Refund. Don't ask for the other shirt back. Message the buyer once you have done this. Hope you don't get a negative. This was your mistake, so take responsibility. We have all been there, so lesson learned and move on!
08-23-2021 08:29 PM
So you want the seller to send the correct item and refund? They don't need to give the buyer a refund and give the buyer two free shirts. Sending the correct item would do, and a return label to send back the wrong shirt.
08-24-2021 01:03 AM
They bought a second shirt. Refund one is what I'm saying.