Adjusted shipping fee

[sl_noble]

Is there a way to dispute an adjusted shipping fee?  My buyer paid for shipping for 6 pounds.  When we packaged the shipment, we decided to double box it.  We reweighted it and it was 8 pounds.  Today I received an adjustment to my shipping fees and they said it was 33 pounds.  Any help would be appreciated.

[lamber9347]

Adjusted shipping fees come from the USPS and you can always dispute the charge.  If you have a copy of your shipping label, or if you can still reprint it, showing the weight of 8 pounds will help you. It is highly unlikely USPS will offer you a refund, the system is automated and takes a while. Still, nothing ventured nothing gained. Best of luck to you....

[nobody*s_perfect]

How large was the box that you finally used? If it was over 1 cubic foot (i.e., 1728 cubic inches) then the shipping cost would be based on the "dimensional weight" rather than on the scale weight. For instance, an 18-inch cube ships at the 36-pound rate. There are also surcharges for length over 22 inches.

[wastingtime101]

Hi @sl_noble .

1. What carrier did you use?

2. What package dimensions did you enter when generating the label?

3. What does the carrier claim were actual package dimensions?

Here's a handy reference on dimensional weight:

https://ir.ebaystatic.com/pictures/aw/shipping/DIM_Weight_Guide.pdf

If you entered dimensions when you purchased the label that were smaller than the actual dimensions, that could easily result in the cost adjustment after the fact.

[sl_noble]

Thanks for your help!