30 Days free return

[khaibui82]

bought an adapter cable and later found out i bought the wrong one. i message seller and told him its my mistake that i bought the wrong item and then he said go ahead and return them. request return but no respond from seller, ask ebay to step in and told to ship it back but no return label from seller / ebay. so what sup with this 30 days free return ? i'm confused

[annasunicorns]

I would call customer service.  The return labels might have been glitching again.

[khaibui82]

can i get the customer service number pls ? . thank you

[khaibui82]

can i get the customer service number please ? . thank you

[disneyshopper]

ebay.com, the USA site only has phone support. When you leave the discussion board, click on HELP & CONTACT to get a phone number.

[mam98031]

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@khaibui82 wrote:

bought an adapter cable and later found out i bought the wrong one. i message seller and told him its my mistake that i bought the wrong item and then he said go ahead and return them. request return but no respond from seller, ask ebay to step in and told to ship it back but no return label from seller / ebay. so what sup with this 30 days free return ? i'm confused

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Are you sure the listing you purchased from said 30 day returns with seller pays shipping, AKA Free Returns.  It should like it said 30 day returns with buyer pays shipping.  If that is the case, the buyer is responsible for paying the return shipping with a Buyer's Remorse return.   Look at the listing you purchased from and check out what the seller's return policy actually says and then tell us so we can better advise you.

[fab_finds4u]

 30 days free return 

After receiving the item, contact seller within

Refund will be given as

Return shipping

30 days

Money back or replacement (buyer's choice)

Seller pays for return shipping

Ask eBay for help.  Let them know seller pays return shipping and you need a return label to return the item to the US location it was purchased from.  

[khaibui82]

yes i'm sure double check it, it said free 30 days return . seller pay for return shipping

[mam98031 · Accepted solution]

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@khaibui82 wrote:
yes i'm sure double check it, it said free 30 days return . seller pay for return shipping

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OK, but the word "free" doesn't appear in the return policy section on the listing, so I wanted to be sure you were reading it correctly.

Then the only think you can do is tomorrow morning call Ebay and find out why they didn't issue you a label.  Recheck the resolution center and just make sure the label isn't sitting on the claim for you to click on and print.

[mam98031]

[mam98031]

@khaibui82

Did you have to call Ebay or did you discover that you had already received it, but simply overlooked it?