Returns

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My package was lost

Any one found my package

Return help needed for used laptop lithium batteries, 38 in total, many damaged and some leaking

This all started on 3/22 when I purchased a lot of 13 Dell chargers through "Buy it now" price for $60. The final estimated delivery date was 3/29. During that time the item was never marked shipped or provided a tracking number. After waiting anothe...

EIS Returns

intlshipping@ebay Thank you for taking care of returns with the EIS Program, and making it clear you guys are taking care of things. However, you seem to have gone very far where you don't show any information at all in regards to the return. Informa...

Chinese seller fraudly confirmed return as dispatched becuase does not want refund money back.

When seller sent me wrong item I have requested refund. And instead of to send me return label, chinese seller has confirmed as dispatched and purchase comming back. But I have not dispatched because I have not got return label. I have no idea how th...

Negative Feedback and Returns

Quick question: As a seller does eBay automatically remove negative Feedback after a buyer's return is refunded and closed? Trying to confirm what I read elsewhere. Thanks!

Ebay no longer protecting sellers in fraudulent return cases - Ebay customer service inept

Recently had a buyer return an empty brow pencil box without the pencil in it, the envelope was sealed so I know it wasn’t postal theft. Since I've been selling on ebay for 25 years and had this issue occasionally in that time, I thought I would repo...

Ebay stole my money

The return scam got me with an iphone 13 max pro. Even though USPS sent me the investigation that said the package was not delivered to my address, nor was it delivered using my name, ebay won't provide seller protection. Please help.

return

HI I received a part and it was damaged and the seller will not give me credit...what do I do

3in. round step bars

We ordered from Neverenoughauto, they sent a return slip ,to return iten, but cant bring it up, says technical difficulties, how do I send it back, and you only gave me so many days, whats the deal. You need to fix this please

ebay charged me more than the sale price when refunded buyer

The item was 520 exactly and shipping 210 exactly, the item was damaged during shipping, fully insured but probably wont be hearing back from fedex after filing a claim. Refunded the buyer despite fedex being the one responsible for damaging the box ...

Haven't received my refund.

I bought an item from a seller that was a scammer (never sent the item). I did all the steps that E-bay told me to do and it says my payment has been refunded, but it's been about two weeks and I don't see the refund in my PayPal or bank account. How...

Scammers returning useless items and eBay siding with them- I can't be the only one!

In the last few months I have had a group of scammers that have figured out how to exploit the eBay return policy. They buy an item from me (always the same item), receive it, start a return thru eBay, print the label and send me back a worthless ite...

Seller protection

I listed an expensive item and had a bid immediately, however when the buyer received it he said it wasn’t as described and offered me 1/3 off or he wanted to return it. I told him to return it. Could I have gone to his profile and refused to sell it...

Is proof of purchase enough to overturn a INAD claim?

Sold a pair of shoes, 99% new.Delivery was fine, but a few days later the buyer decides to request a return, stating they were counterfeit shoes. I responded to ebay and the buyer that they were not fake and attached a receipt for proof of purchase f...

Resolved! Buyer left neg feedback for "broken" item "sold as broken and tail missing".... BEFORE item arrived

Item is not and was not broken. I sold it in the condition it is listed in my listing (pre-owned, no missing or broken pieces) and I take a ton of pics. She just got back to me tonight and sent me a pic of one with a broken tail that is missing. The ...