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Cannot file a return because seller "refunded" me when he was supposed to be refunding for shipping
Cannot file a return because seller "refunded" me when he was supposed to be refunding for shipping
I bought several items from a seller and he told me just to pay for all the shipping costs and that he would refund me for them once he calculated the...
by in Shipping & Returns | Updated by ijazzu
Seller sent a return label with an invalid tracking number
Seller sent a return label with an invalid tracking number
Seller sent me the wrong item and agreed to a refund. He sent a USPS First Class return label through Ebay messages on the January 12th. I dropped the...
by in Shipping & Returns | Updated by buyselljack2016
combined shipping
combined shipping
I am not sure how to handle this. I am a buyer, I contacted a seller who had two items I wanted, and asked if he would combine shipping if I bought bo...
by in Shipping & Returns | Updated by ijazzu
Seller didnt ship my item 3days now
Seller didnt ship my item 3days now
Ive bought 2 items last sundayAnd the seller didnt ship them yetNeed help
by in Shipping & Returns | Updated by jen_proudleowife
USPS lost package- never scanned! What now?
USPS lost package- never scanned! What now?
Five days ago I shipped three packages to buyers and one of them was never scanned. I have no idea what happened to it as I dropped it at a local mail...
by in Shipping & Returns | Updated by jen_proudleowife
Shipping problem
Shipping problem
I want to by a product but when I am clicking om the buy it now, then program asks me to fill list with my phone number. I have an address in new cast...
by in Shipping & Returns | Updated by salommumladz_0
REFUND NOT RECEIVED
REFUND NOT RECEIVED
I was told that I have been refunded from eBay for an item I have not received. Case #5158949177. I would receive payment within 48 hours (2 days). It...
by in Shipping & Returns | Updated by simba6
How to close return case when the problem has been processed
How to close return case when the problem has been processed
My customer opens a return case for damaged goods. I provided a shipping label and accepted the return package. But my customer don't have time to go ...
by in Shipping & Returns | Updated by ijazzu
Received an Empty Package, what to do?
Received an Empty Package, what to do?
Hello Ebay,I recently received a package that was empty. Not only that, the package was not sealed at all, as the removable paper that masks the adhes...
by in Shipping & Returns | Updated by thallidguy
Shipping to Canada
Shipping to Canada
I just printed a shipping label to Canada and no customs form printed even though I went through the process of accepting the agreement terms regardin...
by in Shipping & Returns | Updated by thallidguy
How do these people ship items so cheap? :P Just curious if I missed the boat
How do these people ship items so cheap? :P Just curious if I missed the boat
https://www.ebay.com/itm/93-02-TRANS-AM-CAMARO-HATCH-INTERIOR-TRIM-MOLDING-PLASTIC-CARGO-DECK/182990428991?hash=item2a9b145b3f:g:WTsAAOSwo4pYkKcl Ok s...
by in Shipping & Returns | Updated by partial*eclipse
Refunds from sellers
Refunds from sellers
I purchased something where the seller did not mention the significant thread pulling down the front and the faint marks on the top. I requested a ret...
by in Shipping & Returns | Updated by beautybylynn
Refunds to buyers
Refunds to buyers
As a seller, what is an appropriate timeframe to refund a buyer after you've received the returned item?
by in Shipping & Returns | Updated by keeper_oftheflame
Delivery Estimate's need to be changed
Delivery Estimate's need to be changed
I am so sick of having buyers complain because items are not getting to them in ebays estimated delivery dates, I ship my items out same day or next d...
by in Shipping & Returns | Updated by maggie_kai
Has anyone received a package from a scammer?
Has anyone received a package from a scammer?
I bought a drone at 2 euros cheaper than the original price (it was not a crazy discount) I bought it on October 13, 2017 valid tracking in the direct...
by in Shipping & Returns | Updated by ijazzu
"buyer" return started "changed mind" eBay gives conflicting status....
"buyer" return started "changed mind" eBay gives conflicting status....
Conflicting ebay status: one status says return started with no tracking or further info; another status says item delivered. Item has not been delive...
by in Shipping & Returns | Updated by simba6
[Ayuda] Reembolso
[Ayuda] Reembolso
Hace unos tantos dias atras hice una compra ... el cual fue aceptado pero despues de 2 dias el vendedor cerro el producto y yo ya habia pagado el prod...
Never received the refund
Never received the refund
Never got the refund the sellers no longer register with eBay so how do I get my money back
by in Shipping & Returns | Updated by brooklill70
Seller says item was shipped but USPS tracking says otherwise
Seller says item was shipped but USPS tracking says otherwise
I purchased an item last week and the buyer says they dropped it off at the post office on friday afternoon. The USPS tracking shows that it is still ...
by in Shipping & Returns | Updated by oaklandmaryland
Global Shipping Program for idiots...like me
Global Shipping Program for idiots...like me
So I opt for global shipping. Nowhere does it tell you what to do after you sell the item, which would be like, i dont know, sensible?I have been a ca...
by in Shipping & Returns | Updated by ijazzu
Global shipping program
Global shipping program
Hello: I am shipping and item to Israel using the Global Shipping Program. When I printed out my shipping label it says it being shipped to Kentucky. ...
by in Shipping & Returns | Updated by thallidguy
Strange Question from buyer
Strange Question from buyer
Woke up to a strange message from a buyer this morning. Bought an item over 30 days ago and asked if I had recieved the return?? Well no.... no reques...
by in Shipping & Returns | Updated by 1786davycrockett
Help please; I confussed shipping labels - shipped two items to the wong recipients
Help please; I confussed shipping labels - shipped two items to the wong recipients
I recently sold two items at the same time, and when I printed the shipping labels, I put them on the wrong boxes. Both recipents (both on west coast ...
by in Shipping & Returns | Updated by theredhead97070
Item broken
Item broken
My very nice customer contacted me about recieving her item broken. She forwarded me pictures, and so I refunded her payment via paypal refund option....
by in Shipping & Returns | Updated by ijazzu
Item not delivered, delivery dates incorrect, money back 30s expired
Item not delivered, delivery dates incorrect, money back 30s expired
Hi Community. I am in a tricky situation. I ordered an item and paid for it on the 5th december 2017.I received an email from the seller through ebay ...
by in Shipping & Returns | Updated by fossil_diver
I have no idea how to ship trading cards. Please help me.
I have no idea how to ship trading cards. Please help me.
I'm selling 13 individual Amiibo cards potentially to 13 different people and I have no idea how to ship them. I've never shipped anything so small. T...
by in Shipping & Returns | Updated by partial*eclipse
Customer address on eBay wrong after he paid I purchased a Label and am hesitant to void the label
Customer address on eBay wrong after he paid I purchased a Label and am hesitant to void the label
I sold an item on eBay it was paid for immediately and I printed a USPS label directly from eBay. The buyer wrote back that his new address on eBay an...
by in Shipping & Returns | Updated by jen_proudleowife
Seller wont ship item
Seller wont ship item
I bought a phone case. Was expected it to be delivered by dec 26. The seller wont answer.
by in Shipping & Returns | Updated by simba6
Tracking number not provided by seller
Tracking number not provided by seller
Just curious, general question. After ordering and paying for an item 7 days ago, the seller immediately marked the item as shipped. Even though the e...
BEWARE : No protections with Global Shipping Program.
BEWARE : No protections with Global Shipping Program.
Bought an item from the UK. Apparently they used the Global Shipping Program to ship to the US. Item was lost/stolen on route and I filed a Money Back...
by in Shipping & Returns | Updated by voguesurplus