Shipping

Forum Posts

Sorted by:

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! Shipping method changed with purchase. How do I avoid this?

I pre package hats in a priority box. The item cost is adjusted to suit the more expensive shipping. I got my first sale with the shipping method changed to first class. I could have changed the label, but instead switched boxes since I wasn't sure w...

International shipping from US

How do i change from US shipping to international shipping on r a listing has been created?

First "international" shipping

I have sen mixed on if this falls under the global shipping program or not, but I have an item I am shipping to an APO address. During the shipping label printing process, it prompted to provide some data for a customs form. I provided that, from wha...

ESUS tracking/eBay Delivery Services

Today I shipped a 2 ounce 7x5x1 Metallic Bubble Envelope using Ebay Standard Envelope. I had sold 3 Pennies to the same Buyer. When I setup the Auctions I had the choice of using USPS First Class Mail Large Envelope for $1.63 which is what the Buyer ...

Resolved! Where to find name and address to copy and paste

I can't seem to find a way to copy and paste a name and address for a buyer on any of the multiple pages it shows on. My penmanship isn't always the greatest so I prefer to use my printer. On the view order option for the item I have to click/copy an...

USPS requires but does not accept signature confirmation outside US

I am from EU and bought an item from the US with eBay International Shipping and received this message from USPS: "Reminder: This Item requires a signature for delivery. If you can't sign in person, you can sign digitally with Electronic Signature On...

Suspicious Buyer Address

The Buyer’s registered address on eBay is a convenience store - part of a national franchise. However, when I tried to verify the address on the Company website I discovered the franchise had been closed in 2017. There are several other branches list...

Help Needed: eBay Currency and Shipping Settings Defaulting to US Instead of UK

Hi everyone, I’m reaching out to the community for help with a recent issue I’ve encountered on eBay. As a UK-based seller, I’m experiencing an odd problem where my listings are suddenly displaying prices in dollars ($), and my shipping options are s...

cs@orange connex.com

cs@orangeconnex.com there is no tracking, no contact info for return of item that I can not use. e bay has no info on this purchase ? I want to return no help ?

Buyer claims address entered is not the same that was in order details

I sent an order to the shipping address in the order details. Soon after UPS reported it was delivered the buyer informed me that we did not send to the address the buyer entered in the order. I messaged the buyer a screenshot of the order details an...

International Shipping

I have been having problems with my international shipping. I tales to an ebay customer service and they said that I had everything correct but I have a customer in Canada that wants to purchase from me and I've Lready had to cancel one order from th...

Add eBay International Shipping to a single country for a single listing

I want to enable eBay international shipping on a single item (this one: https://www.ebay.com/itm/364600640902) to the UK for a buyer who has nicely requested the service. I am opted in to EIS but I had "ship to exclusions" for every country in the w...

selling alkaline batteries on ebay.com

helloi sell AA alkaline batteries new in original ovp packing on , , etc... so inside europe i do not have problems i sold probably over 1000 all was shipped with regular county postonce one usa buyer buy batteries and i ship 12 of them to usa, i kno...

As a seller, can I ship to a different, non-eBay address?

A Chinese eBayer sent me an offer for an expensive book and wants me to ship it to a different, outside China, non-eBay address because I am afraid to ship to China, not to mention that his address is not fully described, just District, Beijing, Chin...

Any reason I can't upgrade shipping to a buyer and not charge them for it?

I'd like to upgrade the shipping of one of my sold items. The buyer paid for Ground Advantage, but I'd like to change that to Priority and just absorb the cost. Is there any reason I can't do this? Also, do most sellers include a shipping paper with ...