Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

WHAT MY TRACKING NUMBER?

ITEM NUM. 404344505264

Resolved! Unable to bid due to address even after changing it

I'm in the UK which I appreciate is no longer part of the EU. I managed to bid or buy items from Germany before and get them delivered to a friend who lives in Germany. Most German sellers only post to Germany anyway.Recently however I get the follow...

International shipping problem

I sold a customer in Germany a rare $100 Sony Minidisc. It went through to EBay center fine. But the buyer in Germany received it and is now claiming that he received an old pair of shoes instead of the mini disc. He included a photo of the label and...

Put tracking number on wrong order won’t let me change it

I need help!! I can’t contact anyone. I put in the wrong tracking on an order and it won’t allow me to change it, if anyone could help me out please contact me I don’t know what to do. This is through USPS but I need eBay to change it

Resolved! BUYER WAITING TO SEND PAYMENT.

A buyer contacted me on Sunday Morning and ask for a deal on a item that they were interested in. I cut the price from $16.95 to $12.95 + shipping to which they agreed with and bought the item. I continued to wait for their payment to clear which is ...

Resolved! Shipping Label Snafu

"Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and try again." This is the message I get when trying to print a shipping label. I have signed out and back in. I shut down computer and resta...

Unable to lower shipping weight on a parcel lower than the listing

Occasionally I find a way to lower the shipping weight by an ounce or 2 for smaller items. I may find better packaging or choose a smaller padded envelope. I used to be able to do this but now I can only print a label with the original weight from th...

no ecibi mi compra

Good afternoon, I placed an order on August 9 and it is the date that I did not receive the piece and I already contacted the seller and he only gives me delays and that I wait and still nothing and finally he told me that he sent it to me again toda...

UPS Ground shipments billed at approx. double the correct shipping price.

I've been selling golf clubs on eBay more than 20 years and recently have switched primarily to UPS Ground for shipping as the recent $15.00 surcharge USPS adds to boxes longer than 30" for Priority Mail make USPS no longer a viable option for us as ...

devolucion de un articulo que no llego

Good afternoon, I made an order on August 9 and it is the date that I did not receive the part and I already contacted the seller and he only gives me delays and that I wait and still nothing and finally he told me that he was sending it to me again ...

UPS Overcharges

Been having issues with UPS shipping overcharges after delivery. When shipping golf clubs, we have been using UPS and purchasing the labels on ebay, however, in some instances, the cost states around $9.00, and after delivery, we are charged $21.70. ...

International Shipping Inconsistent

We have been using the international shipping without much incident this year. However, we recently noticed that some of our listings aren't available for international shipping, despite having the exact same shipping policy as functioning listings. ...

Filing A claim with USPS

I had an item purchased for less the $20. It met the eBAY Standard Envelope requirements. When the product arrived to my purchaser it was damaged. How do I file a claim? Do I file through eBAy or USPS? I tried to file with USPS, but it said tracking ...

How can I make shipping charge multiple times on a multi quantity order?

I have these pants that I sell in a flat rate envelope. (The usps envelopes) However, when a buyer purchases multiples, it only charges shipping once. Since they are heavy (2 of them are about 3 pounds 6 oz) its typically easier to charge a flat rate...