Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Shiiping To Azermaijan

I want a buy this item USB Wireless Bluetooth 5.0 Transmitter Receiver 3.5mm 2in1 Audio Adapter Aux Car but cach this error The item you are trying to purchase is not available for purchase in your location. You cannot buy this item.{e218481-1224890x...

Performance Affected due to USPS service degradation - Addition to April 10th Announcement

I've noticed that since April 10ths announcement, tracking information has not been updating accordingly due to USPS slower processing. All of my packages have arrived but they typically don't even get updated until the moment of delivery. For a lot ...

Mailing program fails on minimum USPS envelope settings

Trying to mail small paper items via USPS, usually set at 9x6x1" envelope, giving low cost of $2.11 thru Ebay to USPS, but when item sells, program fails to allow that low cost, goes to $4.02 via Ground Advantage, costing more to mail than customer p...

Return Shipping Label (I'm the Buyer)

Hi, I refunded Buyer for shipping but the return label is not showing up on the refund. Please advise.

Resolved! What do you do when ebay support will not help you

I purchased an item from a seller, who shipped it to the wrong address. I contacted the USPS, and they verified that it was not shipped to my address. I put in a support ticket and got a response that the USPS says that the package was delivered. Whe...

When USPS First Class Mail International gives you a tracking number?

Hi, some days ago I bought some collectible cards and is sent by USPS First Class Mail International. In the order details, it says that the order has been shipped, and I understand that it means that the seller has left the product in the mail servi...

Resolved! Ebay shipping prices MUCH HIGHER than actual USPS prices

I listed a pair of used shoes, had all my shipping details correct(weight etc), and quoted a flat rate of 13$ for the buyer. Unfortunately, I wasn't paying attention when paying for the label because I ended up paying 38$ to ship a 1-3lb USPS priorit...

Item shipped on time, tracked and delivered-but buyer didn't get it

Hi,A buyer ordered an item I shipped the next day, and it tracked to NYC and was marked as delivered. However, he never received it and thinks it may have been taken. Do I open the request, or does the buyer? How do I, the seller, get refunded?Amy

Are these real addresses? Am I getting scammed?

I sold a couple of items and I had googled their addresses and they all seem really sketch to me.. I'm scared of not getting paid out or the item being delivered and not getting scanned to complete the shipping cycle. Can anyone share some insight on...

Resolved! Shipping Policies Locked - Unable to Make Changes

Wanting some feedback here as to how to proceed with a potential bug with my shipping policies. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (...

2024-03-25 19_22_14-Edit shipping policy — Mozilla Firefox.png

2024-03-25 19_24_42-Edit shipping policy — Mozilla Firefox.png

Combining International Shipping

Ebay said it's combining international shipping but I cannot. I have an international buyer who won several auctions but ebay wants to charge her shipping for each item. Help!

Customer used a mail forwarding service and items arrived damaged

A customer purchased fragile product from me and had me send it to a mail forwarding service that then sent the package to a foreign country. The items arrived damaged and he wants a refund, the package was insured up to 100.00 and the item was sold ...

Item lost in Mail

Hello! I'm a relatively new eBay seller and I have found myself in position I not totally sure how to handle. A buyer purchased an item and I got it all processed and shipped, no problem, another normal day. About 6 days later now my buyer messaged m...

Mail Tampering within USPS

I was just wondering if anyone else has had this issue with USPS. Twice in the last two months I have mailed out items in brown unmarked boxes, when my customers received their items they were not what I sent them. My labels were removed from my boxe...

Resolved! Why does Ebay offer USPS First Class Large Envelope shipping labels, but then charge seller ground

Why does Ebay offer USPS First Class Large Envelope shipping labels for items at 2 oz, but then charge the seller ground shipping after the seller already has paid for the USPS label.