09-26-2017 10:11 AM
I sent in my s7 edge for top screen only replacement. The lcd had no defects. It was sent back to me repaired and on checking it, it had a pink line from top to bottom. Clearly a damaged lcd display, most likely during the repair. Lcd replacement costs upwards of 200 usd. I messaged the seller but no replies yet. Is returning the phone the best thing to do? Or should I raise it up with ebay. The replacement has warranty for defects, doesn't include cracks or heavy scratching.
09-26-2017 10:36 AM
Unfortunately, you sent the phone in for repair and are no longer able to return it in the condition it was received.
09-26-2017 11:51 AM
It sounds like you purchased a SERVICE--you had your phone screen repaired by an ebay seller correct? There is nothing to contact about ebay; services are not covered by the money back guarantee. You could try filing a dispute with paypal for the cost of the service. The warranty is unenforceable, ebay and paypal won't get involved in that.
09-26-2017 01:31 PM
Did the repair include the cost of the part? Perhaps a full refund will help pay for a second part plus installation.