A customer bought a phone case off of me whcih was brand new. A week later they wanted to return it because "They didn't like it". I apporved the return and told them that the item has to be New like the way I sent it to them. I get it back and you can tell it was used. The case was all scratched up. So I filed a complaint with Ebay and a few hours later I get this message:
Hi endbossgames,
eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of $14.99 without any impact to you.
This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.
Did I get my money back? This is not very clear to me. Thank you.
Did I get my money back? This is not very clear to me. Thank you.
