Simply-the-best-for-you Volunteer Community Mentor
Anyone else unable to start a promoted listing standard campaign, tonight? We ended our previous campaigns almost 2 hours ago. Normally, within 1 hour we can start our next set of campaigns. Right now, it is stuck at only 190 listings available for promotion out of 22K + .
Listings are showing available for promotion on mobile version:
@hk-resale wrote:
elizabeth@ebay devon@ebay @yoursize4less @vivabe
Hello, just wanted to give an update this morning, as of 02-23-2023. We are still seeing no results when running a Promoted Listing Standard campaign. Including screenshot to show results.
Below are general impressions, page views and sales results. Please note: our repeat customer base is accounting for all of our units sold.
Hi @hk-resale. The shipping team wanted to follow up with some great news:
"Hi! We wanted to circle back with an update. The ads team has resolved the issue that was slowing down the time it takes for a promoted listings campaign to launch. You should no longer experience this issue and campaigns should launch within the timeframe you are accustomed to. We appreciate you bringing this to our attention"
Elizabeth,
Elizabeth, this is not fixed! I ended a PL campaign last night after midnight (2/26), it ended fine, but when I started a new one, only 57 items populated. It should be 1413. I left it alone overnight b/c I remember reading about this issues from @valueaddedresource , but it is now approx 8 hours later & only 57 items are still in my promotion.
ETA: FWIW, mine does not say processing, it says Active. I use Automated PL's.
Just an update, ran some errands, it's almost 4PM local time & they are finally all there. I can't remember the exact time I started the campaign, nor is it on my Campaigns page, but I believe it was around 3AM local time, which means it took almost 12 hours to populate.
Normally it does it in minutes. So there is still a problem.
Just sharing our current results as of 2-27-2023 at 7:16 PM Est. Impressions seem to be returning to normal, but very little activity in terms of offers, watchers and sales.
Also, not sure if this is related, but when we publish new listings 30-50 per day, our account seems to "pause" for 4-6 hours. No offers, very little watcher activity. It's as if our whole store is re-indexing. We list every day, so if promoted listings standard indexing is not working properly, maybe this is happening also when we list new items. We publish new listings in a burst usually in the morning, and then another chunk towards the end of the work day 20-30 new listings.
See below:
@hk-resale My post was only to update elizabeth@ebay that this is NOT fixed. So IDK if I'm seeing any of what you mentioned. I have not had a PL sale since it finally populated, but since it's only been about 24 hours, I can't draw any conclusions from that, as I sometimes have days with no sales. I don't accept offers, so that doesn't come into play for me. I did notice that my watcher list has been pretty static since the new campaign started, but Mondays tend to be rather slow for me, so IDK if anything unusual is going on. My impressions are down a bit, but not huge.
