eBay is taking steps to protect sellers impacted by the issue:
On Jan 25th and 26th when some sellers tried to print USPS bulk shipping SCAN forms from the bulk shipping option in Seller Hub, a pop-up directed them to a non-eBay site in error. The cause of this issue has now been identified and resolved, and we will work to ensure this issue does not happen again in the future. Please note, no customer data was compromised during this issue.
We will protect sellers who may have been impacted by the bulk scan form issue. If you believe your on-time shipping metric was impacted by the issue, please contact us and we’ll make it right.
We apologize for any inconvenience or disruption to your business.
As always, thank you for selling on eBay.
The eBay Team
