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My sold auctions with winning bidders are going to my unsold section.

My sold auctions with winning bidders are going to my unsold section. No confirmation of win to buyer or seller, no invoicing, no shipping options.... nothing. It literally moved to the unsold section and asks if I want to relist. I have five sales pending but they are in the unsold section. On the phone with Ebay for hours, and there is no solution. At one point they said for me to be "proactive" and cancel the winning orders. Anyone else has this issue?    

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