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Ongoing technical issues

tyler@ebay
eBay Staff (Alumni)

Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. I have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets.

 

I have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.

 

Unable to add new variations to existing listing using Add Combination feature

Reference ID: ALERT13702

Provide Member ID:
Provide Screenshot:
Provide Steps taken:
Provide Sample item number:

 

Shipping label page not pulling full 90 days' data - Clicking the 'next page' on the shipping label page does not display anything

Reference ID: ALERT13637

Provide Seller ID :

 

eBay standard envelope grayed out 

Reference ID: ALERT13665

Provide Seller ID :
Provide Buyer ID :
Provide Item Number :
Provide Order Number :

 

Not receiving sold email notifications

Reference ID: ALERT13603

Provide Seller ID:
Provide Buyer ID:
Provide Item number:

 

Can't respond to Messages - Directed back to the home page

Reference ID: ALERT13501

Provide Sender User ID:
Provide Recipient User ID:
Screenshot:
App version:

 

Shipping QR code error - QR code won't work with shipping carrier

Reference ID: ALERT12902

Provide Seller ID:
Provide Item number:
Provide Screen shot: QR code or error on USPS

 

Unable to Upload a photo when creating or revising an item
Reference ID: ALERT13563
Provide Seller ID:
Provide example item number:

 

Buyer gets error "This seller does not ship to your location" when in a location the seller ships to 

Reference ID: ALERT12750

Provide Seller ID:

Provide Buyer ID:

Provide Item number: 

 

Buyer only sees first page of the items for sale - Often can't see page two but sometimes it happens further into the search. 

Reference ID: ALERT13635

Provide Buyer ID:

Provide URL:

Provide Screenshot:

 

Issues sending an invoice - Was noted as resolved but if you're still experiencing this, provide the below info to Customer Support 

Resolved Reference ID: ALERT12932

Provide Seller ID:

Provide Buyer ID:

Provide Item Number: 

Provide Screenshot or error message:

 

Issues saving templates/drafts - Was noted as resolved but if you're still experiencing this, provide the below info to Customer Support 

Resolved Reference ID: ALERT13518

Provide Seller ID:

Browser(s): 

URL for the error screen:

Screen shot of the error: 

 

Tyler,
eBay
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