mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@sunnypack0312 wrote:So I refunded my customer since there was some kepcaps missing for a keyboard and It arrived today but it is broken? I can't plug in the usb into the keyboard. What should I do?
Issuing a refund without a return is usually not the way to go. Often times when buyers write you about one problem or another they are just fishing for a partial refund or even a full refund but they don't want to return the item.
Since you have already refunded the buyer, there is nothing for you to do except cancel the transaction so you can get your FVFs refunded. Or you can call Ebay and ask them to refund your FVFs because you refunded. They will do that for you.
In the future if something like this happens. Tell the buyer you are sorry for any problems and please feel free to return for refund. Those that are fishing for money will likely tell you they don't want to return the item, they would just be happy to steal some of your money. Then you just tell them again sorry for any problems and please feel free to return for refund. Those that are just after money will likely just fade off into the sunset.
@sunnypack0312 wrote:I didn't refund the buyer yet. I have till 10/18 to refund the buyer. I should probably call ebay right?
Your previous post said you had refunded your customer. "So I refunded my customer since there was some kepcaps missing...". I just went by what you said.
If you have the item back, you should not wait and just refund the buyer. Stretching it out my cause you to miss the deadline, then Ebay will force the refund and you don't want that. If you have the item back, refund and be done with it. If you do not have the item back, then you do not have a refund deadline yet or you shouldn't. But since you were unclear in you other post or said something different than what you did I must say I'm a bit confused.
