mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Ok so I had to refund a buyer before the item shipped because the item got damaged. I issued a refund 10/20/19 as you can see in the screenshot below
but now my ebay is saying I need to refund the buyer by 11/05/19 even though paypal says the refund to ebay was complete. What should I do?
@amar.bradl wrote:Ok so I had to refund a buyer before the item shipped because the item got damaged. I issued a refund 10/20/19 as you can see in the screenshot below
but now my ebay is saying I need to refund the buyer by 11/05/19 even though paypal says the refund to ebay was complete. What should I do?
I think it just takes awhile to show it's been completed . Nothing ever goes quickly especially refunds . My husband purchased a cell phone from a e bay seller several weeks ago . However the packaged arrived torn open and empty . The post office had taken notice and placed it inside a clear bag with a '' Were sorry sticker '' . So he called e bay and what a mess got started . They needed a police report . So we had to call the cops but when the officer came out he told us they considered it petty theft [ 63 dollars ] and they didn't usually do an incident report on petty theft cases . So e bay declined to provide a refund . The seller stopped responding to messages . So we called the police again . This time they provided a police report and we sent in the number to e bay . So now they approved the refund but its been a series of long phone calls and three way calls between us , e bay and pay pal and were still waiting on the refund . He was promised it in 48 hours ,, but nope . We were given the wrong amount of time . Still waiting . 😞 Tulips
@amar.bradl wrote:even if on paypal it says the refund to ebay is complete?
The refund would not be to Ebay but to your buyer.
As long as your buyer has been taken care of, just watch the Ebay side and make sure it resolves. A friend of mine had a similar thing happen on a couple of cancellations she did. So just keep an eye on it, hopefully it will resolve in the next day or two. If it doesn't, then you may need to contact Ebay.
@thevintagesilvershop wrote:If your refund went as an e-check, Ebay will hold the return open about 5 days or so. Even though you'll see the withdrawal in your bank account within 24 hours, Ebay/Paypal likes the "float" at your expense. Once the e-check "clears", Ebay will close the return.
It isn't a return, it is a cancellation. Still what you have said is accurate for either.
@thevintagesilvershop wrote:
@mam98031 wrote:
@thevintagesilvershop wrote:If your refund went as an e-check, Ebay will hold the return open about 5 days or so. Even though you'll see the withdrawal in your bank account within 24 hours, Ebay/Paypal likes the "float" at your expense. Once the e-check "clears", Ebay will close the return.
It isn't a return, it is a cancellation. Still what you have said is accurate for either.
I'm so sorry. Please forgive me.
None needed. Like I said either way what you said was accurate for either.
