jonathanbrightlight Volunteer Community Mentor
More testing just for fun.
The AI also did fairly well making connections and inferences from the description - for example while the description never uses the word "boat" explicitly, it correctly answers this question by understanding that since the description says it is for marine applications and safe on fiberglass and gelcoat, it would be suitable for use on a boat.
And it also caught this attempt to throw a curveball, identifying that the item in question would not have any memory capacity.
@a_c_green wrote:I wish it would tone down that ridiculously cheerful writing style. Something does not get more exciting just because you ended the sentence with an exclamation point!
I do that, though. I worked chat support for a huge company at one point, and found that it seemed to have a significant impact on my customer satisfaction scores when I ended many (usually at least half) of my sentences in exclamation marks. I don't know the psychology behind it exactly, but in my experience it worked! (Yes, I added that exclamation mark intentionally! And that one! And... you get the picture.)
@valueaddedresource wrote:
@dirk12955 wrote:It would keep me awake at night thinking that
ebay AI was speaking for me with my potential buyers.
It's my responsibility to do it all. Always has been.
@dirk12955 look at my screenshots above - there is no part of the process that is automated and no chance eBay AI will be "speaking for you" without your explicit knowledge, participation, and opportunity to edit the AI generated text before it is sent to the potential buyer.
That's the biggest factor in making me actually consider it instead of just rejecting it outright. I have to see what my boss says, but I suspect we'll try it out a bit. If we do, I'll try to come back here and show some more examples of what it tells our customers. Thanks for the ones you've provided so far!
@valueaddedresource wrote:@jonathanbrightlight you just reminded me of my very first ecommerce job in 2007. I was the only woman out of 4 employees who handled incoming customer service via emails and live chat but they assigned female screen names to the guys because A/B testing showed the company's customers were nicer to the rep and more willing to accept whatever answers/resolution were offered if they thought they were talking to a woman. 😂
I worked technical support, so it was often the opposite according to my female coworkers. They had customers that would ask to be transferred once they heard a woman's voice (while I was working phone support) or saw a woman's name (on the chat support). Or even would get crude or abusive in rare occasions. None of that was super common, but it did happen.
