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"Authenticator" returned valid items

What is the deal with the "Authenticators"?  I had valid, name brand items purchased from the store with corresponding documentation returned to me that were returned with the reason:  "Unable to Authenticate".   And the response:  "We can't share why because it will breach confidentiality."  So, purchased from Neiman Marcus - authentication documentation - and still returned as "counterfeit".  Hmmm....guess Ebay doesn't want my business for high end items anymore.

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"Authenticator" returned valid items

Are they handbags? Asking because of purchase point. Are you saying you shipped a copy of the Neiman Marcus receipts with the items?

 

I don't have any advice here, but maybe @albertabrightalberta can offer tips if the items are handbags.

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