partial refund blues

[holsteinatlanta]

Guy bought a brand new  dvd and is claiming  damage.  I sell hundreds of dvds and have yet to hear this one. I asked to see pictures.  A week later I got these pictures and he said 'What are you going to do about it before I leave feedback' My reply was return for refund.  I gotta  share the pictures of the damage and see what you guys or ebay might say.

who looks this close?whu?whu?

[cherry*fizz]

What a nut. At least if he returns it for refund you can resell it. I know that doesn't help much but I have seen much worse condition of brand new ones at Target.

[adkhighker · Accepted solution]

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@holsteinatlanta wrote:

Guy bought a brand new  dvd and is claiming  damage.  I sell hundreds of dvds and have yet to hear this one. I asked to see pictures.  A week later I got these pictures and he said 'What are you going to do about it before I leave feedback' My reply was return for refund.  I gotta  share the pictures of the damage and see what you guys or ebay might say.

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You gave him the correct reply because "What are you going to do about it before I leave feedback"  means he's trying to scam you into a partial refund. Best thing to do is to stick to issuing a full refund only. If he leaves you bad feedback, contact  ebay and ask to be transferred to a FB specialist, and they'll most likely remove the FB for you because of his initial FB threat.

[jawe-4215]

eBay will side with the buyer, but the damages are no worse than buying one new at the store.

[holsteinatlanta]

I was thinking he opened it already and couldn't send pictures.  Do you think I can get a neg for this if ebay sees the pictures and I said ' Sorry that happened, please return for refund?' I really doubt he would return it anyway.  

[adkhighker]

Saying "Sorry that happened" probably wasn't a good idea because ebay could interpret it like you were admitting there was something wrong, but when someone makes a veiled feedback threat, the FB can usually get removed according to what I've heard other sellers saying on the forum.

[holsteinatlanta]

Went back to see exactly what I wrote. 'ill send you a label to return for rwfund' typo and all

[holsteinatlanta]

Thank you, I'm going with that. I'll report back if I hear from him again.

When you have to please 100% of the people 100% of the time. 🙂

[hillbillymedia]

I`d be tempted to tell him you don`t have a magnifying glass and don`t see any damage. Then I`d tell him to retrun it for a refund and block him. He will probably keep it and leave you bad feedback but so what. When he does leave feedback,  I`d reply that you saw no damaged and offered a refund upon return.

[audioarchive]

**This is not my seller account**

No, but I know what it is now 🙂

[Anonymous]

I don't get it - he's claiming the shrink wrap is damaged?