no pay case

[neighborsnomore3-09]

Had a customer win a  bid on an item on May 17th. This is now May 20th with no payment.  Had been an option under "report buyer" for "buyer didn't pay" . Don't see that anymore. How do I close this?

[jonathanbrightlight · Accepted solution]

Have to give it a bit more time.  You would not use "Report Buyer", which is used for other reasons, though a long time ago it was used for non-payment. After 4 days have passed (96 hours plus give or take a few minutes, to be specific), you can choose "Cancel Order" and use the reason "Buyer has not paid", and the buyer will receive an unpaid item strike.

[mam98031]

Ebay changed the process quite a while ago.  We now use the Cancellation system as @jonathanbrightlight  describes.

Here is a link so you can update yourself.  You can file the cancellation for non payment 96 hours after they purchased the item and no payment has arrived.

https://www.ebay.com/help/policies/payment-policies/unpaid-item-policy?id=4271