mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta
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@cristian3_6 wrote:Thanks for your reply nobody*s_perfect
The problem is that if the buyer pays for shipping, he gets angry and then gives you negative feedback because he is angry about paying for shipping
A No Return Policy doesn't mean what it implies in Ebayland. Your buyer likely thought that contacting you was a useless effort since you have a No Return Policy. And that is something you should really think about, what does that policy telegraph to your buyers.
Now many misunderstand how a No Return Policy actually works. All sellers are required to meet or exceed the MBG policy.
So in reality with a No Return Policy the seller is NOT ALLOWED to deny a INAD filed by a buyer. You will pay return shipping too.
Now if your buyer does a Properly filed Buyer Remorse Claim, then with a No return policy you can deny it without penalty or accept it and the buyer will have to pay to return the item.
As many will say on the threads a No Return Policy does NOT mean you won't be Refunding a buyer.
You might consider going to a 30 day return policy with buyer pays shipping. Now that needs a little bit of clarification too. The part about the buyer paying shipping ONLY will apply to a buyer that files a Proper Buyer's Remorse return. I think your buyers would be much more receptive to this and more likely to contact you if there is a problem.
Some will tell you that buyers will just lie on the reason for the return so that you will have to pay shipping and I'm confident that does happen. I use this return policy and if I get a request for return, I find that the majority of my buyers are honest in their filing of the return.
Add the buyer to your BBL before cancelling the bid. (If you cancel the bid first, he might rebid or buy another item before you have the chance to block so always block first, then cancel..)
Then cancel the bid: https://www.ebay.com/help/selling/listings/selling-auctions/canceling-bid?id=4140&st=3&pos=1&query=C...
