We got charged an off-ebay transaction fee as we provided a contact phone number to a member so we could arrange for them to view and hear a piano we had for sale.
The sale didn't go through, but we still got hit with the large transaction fee as the auto-bots picked up the member-to-member contact.
1) How are buyers able to make informed purchases if we can't share contact information so that they can view the item prior to purchase?
2) I'm still struggling to have ebay refund the transaction fee, but I'm not having any luck explaining the situation. Anyone had success in having transaction fees after member-to-member contact refunded?
@kidhazy Bring this up on the Weekly Chat (Wednesdays at 4 PM EST) or loop one of the eBay Support team members in to your thread. There are times when Seller and Buyer need to be in contact to make an informed decision, a piano in my mind would be one of those. If you do happen to speak with eBay again point out that eBay actually refers to a Seller and Buyer as "Trading Partners" which implies 2 people working together to "enhance the buying experience" (again an eBay phrase). Not sure if any of that will help but that IS in fact the way eBay refers to Sellers and Buyers ...
I sincerely hope you can get them to see reason and have the FVFs dropped.