how do I communicate with eBay's VERO program?

[vera_boutique]

The product verification program removed my listings that more daily sales had only because they think they are fake and did not ask or send to order a product to verify its authenticity only removed them, when I have receipts for the purchase of all products.

It's unfair.

Has something similar happened to anyone?

[jonathan.s.tan]

how do I communicate with the ebay vero program.  I tried this email but it sent back as undeliverable vero@ebay.com? 

I have a question regarding bear slippers they took my listing down as copyright infringement but I still see some many with the same pictures I used or similar but they are still able to sell their listing I am a bit confused?

[itscalledapostingid]

If it was a vero removal it was done at the direction of the rights owner. Contacting ebay about that won't help. You would need to contact the rights holder with the contact info provided in the takedown notice.

If the rights owner does not respond then you could contact ebay (all this was covered earlier in this thread.)

[mam98031]

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@jonathan.s.tan wrote:

how do I communicate with the ebay vero program.  I tried this email but it sent back as undeliverable vero@ebay.com? 

I have a question regarding bear slippers they took my listing down as copyright infringement but I still see some many with the same pictures I used or similar but they are still able to sell their listing I am a bit confused?

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There should be an email towards the bottom in the email you received notifying you of the Vero violation.  You would NOT be contacting Vero, you need to contact the Vero Holder which the contact info for them should be in the email.

If for any reason it isn't.  Keep the email handy and contact Ebay.  Give them the info on the email and tell them you need the Vero holder contact info.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.