Condition

[dataflex74]

I need advice on am iphone listed on ebay as follows;

https://www.ebay.com/itm/192424074024

The buyer (190 rating been on ebay since 2013) won the bid yesterday and paid.

He later wrote as follows;

 "There was no info on the main description about the speakers not working, a phone without speakers should be in category for parts/not working and you put it in used good condition, its useless then, it is cheating, i want my money back please"

I believe because the phone speaker is not working should not qualify it as been listed as part.

I have bought iphone more than once on ebay that had issues ( not ESN) and were not listed as parts.

Kindly advice.

[becauseicansew · Accepted solution]

I agree with the Buyer.

Here's some info that will help you:  http://pages.ebay.com/help/sell/contextual/condition_1.html

Condition

New

A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.

New other (see details)

A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's listing for full details and description of any imperfections.

Manufacturer refurbished 

An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's listing for full details.

Seller refurbished

An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's listing for full details.

Used

An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.

For parts or not working

An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller's listing for full details.

[*madison]

It isn't fully functioning, so it should be listed as parts, not working.

Listing stated " Works perfectly but internal speakers stopped working "

A contradiction right there.  How can it be working perfectly if the internal speakers don't work ?

If  you haven't shipped the item, issue a refund..

[chrysylys]

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@dataflex74 wrote:

He later wrote as follows;

 "There was no info on the main description about the speakers not working, a phone without speakers should be in category for parts/not working and you put it in used good condition, its useless then, it is cheating, i want my money back please"

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Used

An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections. 

Refund your buyer in full.