global shipping center refund.

[caz-10]

I was debited for the purchase price of 146.69 when the item was NOT delivered to Mexico however it WAS delivered to the global shipping center on time.See Below.

Case #5259733057 has been closed with a refund to the buyer

From:eBay

Sent:Jan-29-21 11:56

This item was sent and delivered to the Global shipping center.Tracking 9405508205497750800604

Your item was delivered at 6:41 am on January 13, 2021 in ERLANGER, KY 41025.

USPS Tracking Plus™ Available 

Status

Delivered

January 13, 2021 at 6:41 am

Delivered

ERLANGER, KY 41025 

I was debited

It was not delivered to the customer in Mexico.Here is the international tracking number:Global tracking #UPAAC000000133749527 

Jan 15, 2021

10:46am

Customs Cleared

Mexico City, XX 410252501

Jan 15, 2021

10:29am

In Transit with Destination Carrier

Mexico City, XX 410252501

Jan 15, 2021

6:25am

In Transit with Destination Carrier

Cincinnati, OH 410252501

Jan 15, 2021

3:05am

In Transit with Destination Carrier

Cincinnati, OH 410252501

Jan 15, 2021

12:44am

In Transit with Destination Carrier

Cincinnati, OH 410252501

Jan 15, 2021

12:18am

In Transit with Destination Carrier

Cincinnati, OH 410252501

Jan 15, 2021

12:11am

In Transit with Destination Carrier

Cincinnati, OH

Jan 15, 2021

12:02am

In Transit with Destination Carrier

Cincinnati, OH

Jan 14, 2021

1:07pm

Shipped from the Global Shipping Center to International Destination

Erlanger, Kentucky 41025-2501

I was Debited for the purchase price.I thought that when it was Shipped from the global shipping center it was Ebays responsibility to deliver it.Carmine CAZ-10

[ittybitnot]

@caz-10 

The problem you are having is not unusual.  Even after all these years neither eBay (nor PayPal) can detect a Global Shipping order when a problem arises.  It is dumped in the seller's lap as if they never heard of the GSP.  You are going to have to contact customer service and try to convince someone that this is a Global Shipping Order that has been DELIVERED to Erlanger, KY as is required by you. 

P.S.  Cincinnati, Ohio is right across the river from Erlanger, and a quick look at your tracking makes it appear they drove it back and forth over the bridge a few times just for the heck of it?? .  

[jayjaspersgarage]

I used to sell internationally six years ago.  Never again although I had a good experience selling large rock samples to university geology labs all over Europe.

IMHO selling outside the U.S. these days is too risky.

[slippinjimmy]

I tracked it here:

https://parcelsapp.com/en/tracking/UPAAC000000133749527

Looks like it's being processed by Mexican Customs on Friday (29th).

The last notation is:

Was it a high value item? There might be some taxes due.

[ittybitnot]

Was it a high value item? There might be some taxes due.

I was under the impression the GSP took care of all that for the buyer in advance. The point is, the OP should not be debited for an item not received case if there is a confirmation of DELIVERY to the GSP center. 

@slippinjimmy 

[sextons-sweet-deals]

I stopped global shipping about 3 years ago. I wasn't getting any sales because I believe eBay Global Shipping is very expensive to the buyer. Glad I did because that is all I see now on here is Global buyer fraud!

Mexico has never been a good place to ship to no matter what service you use. So much theft within the people employed. 

I would think once you hand over the package to Global Shipping, it should be their responsibility to deliver and not hit the seller for fees.

[slippinjimmy]

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@ittybitnot wrote:

Was it a high value item? There might be some taxes due.

I was under the impression the GSP took care of all that for the buyer in advance. The point is, the OP should not be debited for an item not received case if there is a confirmation of DELIVERY to the GSP center. 

@slippinjimmy 

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This is NOT a Global Shipping Program (GSP) shipment!

This is an eBay International Standard shipment. Some similarities but actually quite different.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-standar...

[pjcdn2005]

@slippinjimmy 

I think that is a global shipping tracking number. The op's listing shows that they use the gsp and the tracking shows that it went through the global shipping center.  I would think that the international standard depot would have different wording?  Also, I thought that international standard tracking started with ESUS.

There was a post a while ago on the Canadian board from a gsp buyer who also saw that note about DHL and a clearance event on their tracking.   I can't find that post though and don't remember if the buyer every posted if their parcel was delivered.

[caz-10]

Funds were reversed after I opened a case.

[jayjaspersgarage]

That's good news I presume but why is the burden to chase down dozens of fraud cases placed on sellers trying to expand their markets?

The really large corporate sellers most likely don't have to do this.  They probably have a different level of seller protection than the small sellers doing under $50K.  

And for those reasons.....I'm out of international sales.

[rafmartind0]

In Mexico, Any parcel over 50 usd (item + shipping) must pay fees and taxes... 

[numisnorway]

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@jayjaspersgarage wrote:

IMHO selling outside the U.S. these days is too risky.

---

Sending anywhere is risky with the scammer friendly policies of ebay and paypal.