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faulty logic for GTC

I know we have all been talking about GTC and how it affects our accounts.  The reasoning from eBay was that it kept the item # the same so it would be 'current' on google searches.  If I look at my traffic report, VERY few impressions/sales come from outside of eBay itself.  Here is a picture of it.  Does anyone show that their views from outside of eBay are statistically significant (5%)?004.JPG

evry1nositswindy  •  seller since 2013
Volunteer Community Mentor

Message 1 of 80
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79 REPLIES 79

Re: faulty logic for GTC


@greg5000 wrote:

@luckythewinner wrote:

@orangehound wrote:
In case you haven't noticed, the software development processes at eBay look to have not changed since the 1990s ... I mean, seriously, who deploys consumer software these days without usability testing and beta testing?

Beta-testing is an artifact of the 1990s. Most big web companies have moved to continuous deployment, meaning that as soon as a change is unit-tested it is deployed live.

 


Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. 

 

eBay needs to rethink who they hire to develop and keep the system working, which includes testing, deployment and support.  They also need to insure their Software Quality Assurance Team is the best they can find.


The tech team? Outsourced. Try contacting them if you have tech issues with CSR's and discuss frankly with the CSR. You will be informed that even they can only contact the tech team through emails. 

If you ask for the case to be forwarded to you, you will see all sorts of additional information about your request (and some statistics from their system). You will be able to 100% confirm it is indeed oursourced.

 

The catalog team? The one in charge of making sure your items are visible? And in charge of adding your items to the eBay catalog? Outsourced. Same as above, CSR's can only email them.

 

The two most important teams to keep eBay running, and to address any potential issues? Outsourced.

 

If you have an anchor account and are able to regularly speak to the Utah CSR's. Ask them about their dealings with the tech/catalog team. They'll gladly tell you they put in many cases with them, provide screenshots as evidence of the problem, but the case gets rejected as the tech team says there's "no problem". Even though there's evidence to prove it!

Furthermore, claiming "beta testing is an artifact of the 1990's" is insanely inaccurate. The only case that's even somewhat true is if the software is designed with a "test first" philosophy, where a testing system is in place to run through every single system and function of the software to CONFIRM there's no inaccuracies, before deploying to the live servers.

 

This obviously isn't the case with eBay when we've seen multiple occurances of the Y2K bug in the last year and a half. 

 

We didn't even see the Y2K bug in 2000! Yet somehow eBay has pulled it off in 2018 and 2019.

 

That's all that needs to be said, really. 

Message 46 of 80
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Re: faulty logic for GTC


@mam98031 wrote:

@tunicaslot wrote:

Tagging - but I use the internet frequently - I quit shopping at Sears.com because their site was slow - I quit shopping at Macys.com because their pages froze. Both have been fixed and don't present those issues anymore. There are sites - I've been unable to connect to but this is usually on black Friday when everyone is trying to get the deals and yet - there is not a week that goes by that I don't have a problem with Ebay - whether connecting, trying to upload photos, save a draft, change a price or just clicking Ebay to go to the home page and receiving the " It's not you - it's us" screen.

 

So no facts or data - just life's experiences and I know that we see threads here all the time complaining about these same problems.

 

Also buyers will still reach dead links on google - GTC did not eliminate those.


OMG Sears.  Dang you hit the nail right on the head.  That site was beyond annoying.  I actually like Sears, but I too can not stand to use their site when it was slower than a snail.  Macy's seem to be better now and I love their Friends and Family sales.

 

I am sorry to hear that you have so many problems with Ebay.  I do not experience problems here anywhere near that frequently.  I am NOT saying your issues don't happen, I'm simply saying that for me I do not have weekly basis.

 

I certainly have gotten those error messages that say "it's not you - it's us".  I have found that 99.9% of the time if I hit the back button and try again, it functions fine.  Of course it is annoying to be sure and I understand your frustration.

 

I'm not sure about your comment on "so no facts or data" as my question was directed to another poster that clearly stated "Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. "  My question was just where that info came from.  It wasn't meant to create a debate.  It was merely a question.  Nothing more.

 

"Also Buyers will still reach dead links on google - GTC did not eliminate those".  I don't remember anyone saying they would.  I know I didn't say it.  That would not be logical at all.  Of course you are correct as that is logical for anyone that is even just a little familiar with search engines.  Once stuff is out there on the internet it may be there forever in some form.  

 

Since this is a newer policy change on Ebay, as time goes on, there will be less and less dead links that rise to the top of a search someone does on an outside search engine.  In time it will get better.  We are just getting started on this journey.


@tunicaslot 

 

BTW, IMHO if he had posted something like this but in support of Ebay.  Meaning saying something like Ebay had less issues than the average large website.  You and others would be all over it saying how wrong that statement is and maybe even asking for more information.  But it if is a statement that is in against Ebay, you don't ask for more info as it supports how you are currently seeing Ebay.  I'm not saying you are wrong about anything in particular, right now there are many sellers that are very angry at Ebay for a variety of reasons.  I'm just giving my observations.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 47 of 80
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Re: faulty logic for GTC


@mam98031 wrote:

@greg5000 wrote:

@luckythewinner wrote:

@orangehound wrote:
In case you haven't noticed, the software development processes at eBay look to have not changed since the 1990s ... I mean, seriously, who deploys consumer software these days without usability testing and beta testing?

Beta-testing is an artifact of the 1990s. Most big web companies have moved to continuous deployment, meaning that as soon as a change is unit-tested it is deployed live.

 


Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. 

 

eBay needs to rethink who they hire to develop and keep the system working, which includes testing, deployment and support.  They also need to insure their Software Quality Assurance Team is the best they can find.


Where did you get that information?  I'd be interested in reviewing it.


As another poster stated, this is coming from firsthand experience and knowledge. 

 

I worked in High Tech for many years and also lived and worked in Silicon Valley.  I have a great deal of experience with many of the companies that created ecommerce sites, from their early starts to now.  I also purchase a lot online at many ecommerce sites, so I have a lot of first-hand experience (including buying over 1000 items here at eBay).  And to qualify further, I've headed the Customer Quality Depts. for a number of Companies/Business Units, and also used to hardware and software test (in my late teens) for what is now one of the largest machine vision companies in the world.

 

The comment made by another poster regarding the Sears website is actually correct.  When I tried to use that site I had difficulty each time and never made a purchase.  You can see what's been happening to Sears (a store I like for tools and appliances) and I believe this is the fate of companies that don't pay attention to the user experience.

 

Also, keep in mind that eBay was not a brick and mortar store who had to develop an ecommerce platform to keep up with the trend.  eBay has always been a website developed purely as an ecommerce site.  As such, eBay should be at the forefront of technology and customer support.  Sadly, I've never seen such frequent technical issues and poor customer support.

Message 48 of 80
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Re: faulty logic for GTC


@tunicaslot wrote:

Tagging - but I use the internet frequently - I quit shopping at Sears.com because their site was slow - I quit shopping at Macys.com because their pages froze. Both have been fixed and don't present those issues anymore. There are sites - I've been unable to connect to but this is usually on black Friday when everyone is trying to get the deals and yet - there is not a week that goes by that I don't have a problem with Ebay - whether connecting, trying to upload photos, save a draft, change a price or just clicking Ebay to go to the home page and receiving the " It's not you - it's us" screen.

 

So no facts or data - just life's experiences and I know that we see threads here all the time complaining about these same problems.

 

Also buyers will still reach dead links on google - GTC did not eliminate those.


Fully agree and I also noticed the same issues with Sears and Macy's 🙂

 

Message 49 of 80
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Re: faulty logic for GTC


@zamo-zuan wrote:

@greg5000 wrote:

@luckythewinner wrote:

@orangehound wrote:
In case you haven't noticed, the software development processes at eBay look to have not changed since the 1990s ... I mean, seriously, who deploys consumer software these days without usability testing and beta testing?

Beta-testing is an artifact of the 1990s. Most big web companies have moved to continuous deployment, meaning that as soon as a change is unit-tested it is deployed live.

 


Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. 

 

eBay needs to rethink who they hire to develop and keep the system working, which includes testing, deployment and support.  They also need to insure their Software Quality Assurance Team is the best they can find.


The tech team? Outsourced. Try contacting them if you have tech issues with CSR's and discuss frankly with the CSR. You will be informed that even they can only contact the tech team through emails. 

If you ask for the case to be forwarded to you, you will see all sorts of additional information about your request (and some statistics from their system). You will be able to 100% confirm it is indeed oursourced.

 

The catalog team? The one in charge of making sure your items are visible? And in charge of adding your items to the eBay catalog? Outsourced. Same as above, CSR's can only email them.

 

The two most important teams to keep eBay running, and to address any potential issues? Outsourced.

 

If you have an anchor account and are able to regularly speak to the Utah CSR's. Ask them about their dealings with the tech/catalog team. They'll gladly tell you they put in many cases with them, provide screenshots as evidence of the problem, but the case gets rejected as the tech team says there's "no problem". Even though there's evidence to prove it!

Furthermore, claiming "beta testing is an artifact of the 1990's" is insanely inaccurate. The only case that's even somewhat true is if the software is designed with a "test first" philosophy, where a testing system is in place to run through every single system and function of the software to CONFIRM there's no inaccuracies, before deploying to the live servers.

 

This obviously isn't the case with eBay when we've seen multiple occurances of the Y2K bug in the last year and a half. 

 

We didn't even see the Y2K bug in 2000! Yet somehow eBay has pulled it off in 2018 and 2019.

 

That's all that needs to be said, really. 


Well said and fully agree.

Message 50 of 80
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Re: faulty logic for GTC


@mam98031 wrote:

@mam98031 wrote:

@tunicaslot wrote:

Tagging - but I use the internet frequently - I quit shopping at Sears.com because their site was slow - I quit shopping at Macys.com because their pages froze. Both have been fixed and don't present those issues anymore. There are sites - I've been unable to connect to but this is usually on black Friday when everyone is trying to get the deals and yet - there is not a week that goes by that I don't have a problem with Ebay - whether connecting, trying to upload photos, save a draft, change a price or just clicking Ebay to go to the home page and receiving the " It's not you - it's us" screen.

 

So no facts or data - just life's experiences and I know that we see threads here all the time complaining about these same problems.

 

Also buyers will still reach dead links on google - GTC did not eliminate those.


OMG Sears.  Dang you hit the nail right on the head.  That site was beyond annoying.  I actually like Sears, but I too can not stand to use their site when it was slower than a snail.  Macy's seem to be better now and I love their Friends and Family sales.

 

I am sorry to hear that you have so many problems with Ebay.  I do not experience problems here anywhere near that frequently.  I am NOT saying your issues don't happen, I'm simply saying that for me I do not have weekly basis.

 

I certainly have gotten those error messages that say "it's not you - it's us".  I have found that 99.9% of the time if I hit the back button and try again, it functions fine.  Of course it is annoying to be sure and I understand your frustration.

 

I'm not sure about your comment on "so no facts or data" as my question was directed to another poster that clearly stated "Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. "  My question was just where that info came from.  It wasn't meant to create a debate.  It was merely a question.  Nothing more.

 

"Also Buyers will still reach dead links on google - GTC did not eliminate those".  I don't remember anyone saying they would.  I know I didn't say it.  That would not be logical at all.  Of course you are correct as that is logical for anyone that is even just a little familiar with search engines.  Once stuff is out there on the internet it may be there forever in some form.  

 

Since this is a newer policy change on Ebay, as time goes on, there will be less and less dead links that rise to the top of a search someone does on an outside search engine.  In time it will get better.  We are just getting started on this journey.


@tunicaslot 

 

BTW, IMHO if he had posted something like this but in support of Ebay.  Meaning saying something like Ebay had less issues than the average large website.  You and others would be all over it saying how wrong that statement is and maybe even asking for more information.  But it if is a statement that is in against Ebay, you don't ask for more info as it supports how you are currently seeing Ebay.  I'm not saying you are wrong about anything in particular, right now there are many sellers that are very angry at Ebay for a variety of reasons.  I'm just giving my observations.


I would very much like to post here that eBay is a world class ecommerce site, has few technical issues and great customer support, but sadly I can't.  I'm looking forward to that day, but not sure we'll see it.

 

I think supporting data is always good, so maybe we can ask eBay and other companies how many technical issues they've had each year, for the past five years, sorted by month, type of issues, level of issues, number of customers impacted, resolution time to correct, impact to business and lost revenue?  I don't think they would provide this data, but you can always ask.

Message 51 of 80
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Re: faulty logic for GTC

You missed the point entirely.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 52 of 80
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Re: faulty logic for GTC

If you need proof that GTC is nothing but a money grab, ask yourself why you cannot schedule when an item ends? You can schedule when an item starts. Ebay doesn't want to make it convenient to end a listing. I'm going on vacation tomorrow, will have no internet access, and I have to end listings 7 days early just so I want get charged again for a relist. So I got 23 days for my money.
Message 53 of 80
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Re: faulty logic for GTC

You can’t schedule for the GTC to end because Ebay doesn’t want it to end. They want fees. Go ahead and end them and enjoy your vacation. Remember, when you relist them, they will count as new ads. Have fun.
Message 54 of 80
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Re: faulty logic for GTC


@penny_match_kid wrote:
If you need proof that GTC is nothing but a money grab, ask yourself why you cannot schedule when an item ends? You can schedule when an item starts. Ebay doesn't want to make it convenient to end a listing. I'm going on vacation tomorrow, will have no internet access, and I have to end listings 7 days early just so I want get charged again for a relist. So I got 23 days for my money.

With that many listings, why don' t you have a store?  You could then simply put them all on vaca hold.

 

But in the absence of that, you can go to your Site Preference for inventory and check the box for OOS items.  Then take all your listings to a quantity of zero through the bulk editor.  Once you get back, add the stock .  This works easily for sellers with listings that have a quantity of 1.  But not for other seller that have varying quantities.

 

What you suggest above would defeat the purpose of what a GTC listing is, so it isn't likely that Ebay will add such a function.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 55 of 80
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Re: faulty logic for GTC

I realize they're new ads.  It counts as a listing either way.  A secret...I have no doubt in my mind that ending and relisting results in better sales then letting it continue as GTC.  I see examples of it every day.  Items that have been GTC for two months.  I end them, relist them, and they sell within an hour.  Happens all the time.

Message 56 of 80
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Re: faulty logic for GTC

See my second post. GTC is a killer when it comes to new eyes on an item. I'd rather end and relist to draw new eyes. It cost no more to do that. I just don't like having to end a GTC many days early because I won't be around to relist.
Message 57 of 80
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Re: faulty logic for GTC


@penny_match_kid wrote:
See my second post. GTC is a killer when it comes to new eyes on an item. I'd rather end and relist to draw new eyes. It cost no more to do that. I just don't like having to end a GTC many days early because I won't be around to relist.

Well that isn't Ebay's fault.  You've made a choice that is best for you.  You want to take the time off.  That is a very good thing.  We all need time away.  I hope you have great fun.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 58 of 80
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Re: faulty logic for GTC


@mam98031 wrote:

@mam98031 wrote:

@tunicaslot wrote:

Tagging - but I use the internet frequently - I quit shopping at Sears.com because their site was slow - I quit shopping at Macys.com because their pages froze. Both have been fixed and don't present those issues anymore. There are sites - I've been unable to connect to but this is usually on black Friday when everyone is trying to get the deals and yet - there is not a week that goes by that I don't have a problem with Ebay - whether connecting, trying to upload photos, save a draft, change a price or just clicking Ebay to go to the home page and receiving the " It's not you - it's us" screen.

 

So no facts or data - just life's experiences and I know that we see threads here all the time complaining about these same problems.

 

Also buyers will still reach dead links on google - GTC did not eliminate those.


OMG Sears.  Dang you hit the nail right on the head.  That site was beyond annoying.  I actually like Sears, but I too can not stand to use their site when it was slower than a snail.  Macy's seem to be better now and I love their Friends and Family sales.

 

I am sorry to hear that you have so many problems with Ebay.  I do not experience problems here anywhere near that frequently.  I am NOT saying your issues don't happen, I'm simply saying that for me I do not have weekly basis.

 

I certainly have gotten those error messages that say "it's not you - it's us".  I have found that 99.9% of the time if I hit the back button and try again, it functions fine.  Of course it is annoying to be sure and I understand your frustration.

 

I'm not sure about your comment on "so no facts or data" as my question was directed to another poster that clearly stated "Most big web companies don't have the number of technical issues and glitches that eBay does.  I fact, most big web companies have very few technical issues and glitches on their websites. "  My question was just where that info came from.  It wasn't meant to create a debate.  It was merely a question.  Nothing more.

 

"Also Buyers will still reach dead links on google - GTC did not eliminate those".  I don't remember anyone saying they would.  I know I didn't say it.  That would not be logical at all.  Of course you are correct as that is logical for anyone that is even just a little familiar with search engines.  Once stuff is out there on the internet it may be there forever in some form.  

 

Since this is a newer policy change on Ebay, as time goes on, there will be less and less dead links that rise to the top of a search someone does on an outside search engine.  In time it will get better.  We are just getting started on this journey.


@tunicaslot 

 

BTW, IMHO if he had posted something like this but in support of Ebay.  Meaning saying something like Ebay had less issues than the average large website.  You and others would be all over it saying how wrong that statement is and maybe even asking for more information.  But it if is a statement that is in against Ebay, you don't ask for more info as it supports how you are currently seeing Ebay.  I'm not saying you are wrong about anything in particular, right now there are many sellers that are very angry at Ebay for a variety of reasons.  I'm just giving my observations.


We can go back and forth on this all night. I'm neutral mam - call it like I see it. I applaud some things but am not afraid to call out the bad things. I'm just not all rah rah anymore - or as much, as I always think I saw the bad things but made excuses for them. You have your observations and I have mine - as I said I was tagging. 

 

You asked the OP for more information - I gave you my two cents - like you an opinion - everyone has one.

 

I actually hate when people ask for links, facts, and data - especially when it's someone's personal opinion and then when they do supply what was requested - it's still shot down. I see that on the political boards all the time. Fact is some are just going to believe what they want to believe no matter what proof or evidence is presented. I try to stay neutral - I try not to make judgements without both sides of the story but I do form opinions due to my personal experiences - both good and bad. I'm no one's mouth piece and no one's puppet. I know I'll be getting a response as some people always have to have the last word - but I'm done here.

Message 59 of 80
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Re: faulty logic for GTC

Not being able to end a listing unless you're physically present is 100% Ebay's fault.  I won't even call it fault.  It's intentional and designed solely to take money from its patrons.  I will tell you something.  When a business is at the point where it has to trick, mistreat,or otherwise intentionally make things difficult for its patrons, in order to generate revenue, that business is going to soon fail.  It's really not something any rational person can or would try to defend.  The writing is on the wall for Ebay as we know it.

Message 60 of 80
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