Simply-the-best-for-you Volunteer Community Mentor
Regards,
As part of ebay Open 2022, director of product management & search, Pravesh Katyal, explains how ebay is further punishing sellers ability to rank based on aspects that remain completely outside of their control.
Katyal explains the more SNAD and INR claims you receive, the lower you will rank.
Too bad sellers have no control over the garbage estimated delivery dates ebay gives to buyers. ebay ignores sellers shipping policies, including handling times, and ebay is the one who decides what the estimates are.
What Katyal is saying is the more buyers who lie about the reasons for their returns, and open cases for INR's as a result of ebay's incompetence, the lower sellers will rank as a result.
I have been hammered with constant item not received claims this entire year! All orders were shipped within my stated handling time, all were received by buyers.
How are we supposed to avoid INR's when we haven't an ounce of control over what the delivery estimates are?
And let's face it, buyers are rarely ever honest about the reasons for their returns.
So this explains why my store has been trashed in search this year and I'm getting practically zero traffic. All those INR's have destroyed my business, and at no fault of my own. I've tried extending my handling times, ebay just ignores it.
Remember sellers, ebay says its your fault ebay lied to your buyers with junk delivery estimates.
Here's the video where Katyal explains how ebay is further trashing its sellers:
Fundamental Training Session: How to Make Search and Promoted Listings Work for You
@gamersbaystore wrote:What you stated is exactly the problem! The estimates are based on your history. The faster you ship, the more ebay lies to your customers with trash delivery estimates.
My movies, music, and books, all ship media mail. Yet, ebay gives buyers ridiculous 2 and 3 day delivery estimates for these items all the time. They almost never arrive by the estimated dates ebay gives out.
I have a 3 day handling time for all my listings. But I'd technically have to ship everything 2 to 3 days before the buyer ever ordered in order for them to receive their item on time.
The narcissists who run this company seem to get joy out of inflicting misery on others.
@gamersbaystore I don't have this issue b/c I don't ship MM & almost all my pkgs arrive in 2 days, but you are 100% correct that they use your HISTORY of how quickly you ship, rather than the actual handling time, in their calculations. That can be bypassed by changing your handling time to either 4 days or 5 days, I forget which. You may want to try it on 1 listing & see if it's to your liking. When you do that, it will actually USE the handling time, not your history & it will put a yellow/gold blurb & flag next to your shipping info that warns buyers you have a longer than usual shipping time.
IDK if you want that blurb, it's obviously a trade-off b/c you can lose buyers b/c of it. OTOH, it will actually calculate your dates based on the handling time instead of your history, which may be enough of a plus to make it worthwhile to you.
@yuzuha wrote:
@gamersbaystore wrote:My movies, music, and books, all ship media mail. Yet, ebay gives buyers ridiculous 2 and 3 day delivery estimates for these items all the time. They almost never arrive by the estimated dates ebay gives out.
I'm very curious as to why your delivery estimates seem to be so very far off from what I get-- I just shipped three First Class packages today and none of them have an estimated delivery date earlier than the 4th of October. Chances are they will be delivered this weekend, far earlier than the estimates.
See my prior answer to DJ. How long does it take you to typically ship? The algorithm uses your shipping time history, rather than handling time, like one would expect. So if DJ normally ships same or next day & you normally ship 2 days later, yours would be calculated using 2 days.
Note that this is NOT new. It's worked this way for quite a few years now.
@gamersbaystore wrote:I agree, there is no such thing as no returns with ebay. My concern is buyers lying about the reasons for their returns, which negatively affects sellers.
I switched to free returns and buyers are still lying about the reasons for their returns anyway.
I had a buyer recently open a case for INAD, claiming his music CD wasn't as described. He goes on a long whining rant about it, uploaded a bunch of pictures.
Too bad the buyer failed to realize I offered free returns to begin with, and there was no need to whine or lie about anything.
His claims were loaded with lies too, he got exactly what he ordered. Just another broke clown begging for refunds. Had he actually read the listing, he would've known there was nothing to dispute, just return it, but he never even read the listing before he hit buy it now.
@gamersbaystore I get that too, not quite as much moaning and groaning but Buyers not being honest ...those are the returns you Report the Buyer on ... defects can get removed that way. I saw your listings had Free Returns ... that's good of course.
Mr. L
@simply-the-best-for-you wrote:
@yuzuha wrote:
@gamersbaystore wrote:My movies, music, and books, all ship media mail. Yet, ebay gives buyers ridiculous 2 and 3 day delivery estimates for these items all the time. They almost never arrive by the estimated dates ebay gives out.
I'm very curious as to why your delivery estimates seem to be so very far off from what I get-- I just shipped three First Class packages today and none of them have an estimated delivery date earlier than the 4th of October. Chances are they will be delivered this weekend, far earlier than the estimates.
See my prior answer to DJ. How long does it take you to typically ship? The algorithm uses your shipping time history, rather than handling time, like one would expect. So if DJ normally ships same or next day & you normally ship 2 days later, yours would be calculated using 2 days.
Note that this is NOT new. It's worked this way for quite a few years now.
I recall that explanation that the Delivery estimate takes into consideration how Sellers ACTUALLY ship and not just a combination of their Handling time plus carrier time frames. I think eBay's thrust here is to try and compete as best possible with Amazon on delivery by manipulating data to generate as short as possible delivery windows. Granted they will never get close to what Amazon does because eBay has no franchise based delivery service or warehouse based inventory.
Mr. L
